With more than 20 years of experience manufacturing tools and hardware, we simply want to provide the best product with the best value for our customers. 

We keep making and sourcing innovative products for our customers who we see as we are family members and provide outstanding service to make the world a better place for everyone! 

Our products are all located in Melbourne Australia. We ship to most places in Australia. 

We pride ourselves on excellent customer service and will do our best to dispatch your order within 24 hours of receiving payment. All orders are dispatched directly from our Australian warehouse & are registered and insured free of charge.

Please ensure you provide us with the correct delivery address. Please note that all parcels require a signature on delivery. Please ensure someone is available to sign the delivery to avoid delays.

Allow 1-10 business days for the items to be delivered. Thank you for your patience.

We guarantee satisfaction

If you are unhappy or change your mind for any reason you may return the purchased item within 14 days of receipt.

For change of mind returns, tools must be returned in unused and in original packaging with proof of purchase. 

You will be responsible for shipping costs.

Please refer to the 'warranty' tab to see our full returns and exchange policy.

LIMITED WARRANTY STATEMENT

1 Year Standard Warranty

If your product becomes defective due to faulty materials or workmanship within a period of 1 year from the date of purchase, we guarantee to do one of the following, though you may be required to pay shipping costs for the return of the product to us and for shipment of the repaired/replaced product to you:

Replace or repair all defective parts, or,
Repair a defective unit, or,
Replace the unit with a new or reconditioned unit. 

This Limited Warranty is subject to the following conditions:
The product has not been misused, abused, neglected, altered, modified, or repaired by anyone other than an authorized service center.
Defects or damage to the product has not resulted from the use of accessories or parts that are inappropriate for normal operation of the product, or that are not designed for use with the product.
The product has been subjected to fair wear and tear.
The product has not been used for trade or professional purposes.
The product has not been used for rental purposes.
The product has not sustained damage through foreign objects, substances, or accidents. 

Your limited warranty does not cover:

Natural wear and tear caused by use in accordance with operating instructions.
Unauthorized/improper maintenance/handling or overload is excluded from this warranty as are accessories such as bulbs, blades, bits, etc.
For warranty claims, please contact us via eBay. You will need to submit a registration document or proof of purchase in the form of a valid receipt that displays the date and place of purchase. Replacement products do not come with a new warranty. The original product's warranty will continue from the original date of purchase.

This limited warranty does not replace but is in addition to your statutory rights. This warranty does not apply to accessories supplied with the product. This limited warranty applies only to the original purchaser and may not be transferred. All repairs and replacement products will be covered by the limited warranty for the balance of the warranty period from the date of the original purchase.