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Please read our description carefully before purchase, however we do understand that occasionally, you may need to return goods to us.
It is your responsibility to return the goods to us in a safe and secure manner and at your cost. If there are any other issues with your order that are not covered above, please contact us within 14 days of delivery How to Return Goods Step 1 Please contact us via M2M(Ebay Message to Message) where applicable include a description of the fault. We will try our best to solve the problem for you via message, if not, we will offer the RMA (Returned Merchandise Authorisation) number and return Address. IMPORTANT: Once we've issued an RMA number, it's only valid for 14 DAYS. If we've not received the goods back after 14 days, the RMA number will no longer be valid. It's therefore important that you do send the goods back WITHIN 14 days of the RMA being issued. Step 2 Simply package up your parcel and display the RMA number. We recommend you use the original packaging of the item to send the item back to us. If that's not an option, you should choose a box that is slightly larger than the item to allow for some extra protection. Whichever option you choose, please ensure that the packaging is strong enough for the contents and clearly shows
For cheaper postage use 2nd class SIGNED FOR. It would be better for you to keep the postage receipt till the issue is solved IMPORTANT: For products with glass screens and LCD screens, before post out, please take a photo and send it to us, this will be evidence for goods returned in undamaged. Failing to do this will result completely under your responsibility for any damages when returned to us Step 3 Once the goods have been received, we will process your refund/exchange Notice: Please keep it in good condition and customer need to pay for the return shipment. 1. Our normal business hour is Monday to Friday 9:00 AM to 5:00 PM . All messages and orders will NOT be processed at weekend and holidays. 2. Please remember to email us via your bided item or with the eBay item number (via eBay) in order to help us to response you promptly. 3. We care about our valued customers and understand the concerns and frustrations you might have, and will try our best to resolve the issues. We strive to answer all emails as quickly as possible, but due to high email volume it may take time for us to reply. Thanks in advance for your patience. 1. Our normal business hour is Monday to Friday 9:00 AM to 5:00 PM . All messages and orders will NOT be processed at weekend and holidays. 2. Please remember to email us via your bided item or with the eBay item number (via eBay) in order to help us to response you promptly. 3. We care about our valued customers and understand the concerns and frustrations you might have, and will try our best to resolve the issues. We strive to answer all emails as quickly as possible, but due to high email volume it may take time for us to reply. Thanks in advance for your patience. 4. Please leave us 5-star positive feedback after you receive your item. It will encourage us to provide more perfect items and service. |