• For your safety and convenience, we process all payments through PayPal where all major Credit Cards are accepted (Amex, Visa, MasterCard, Discover, etc.).
• Paypal also allows you to pay via direct transfer from your bank account or e-check.
• For "Buy It Now" listings, your PayPal payment is due at the time of checkout.
• For auction style listings, your PayPal payment is due within 48 hours after the end of the auction.

1. We shipping to worldwide, except some distant areas. International shipments are sent by China Post Air Mail , e-EMS  or  EMS  . Delivery time can be vary due to certain reasons, such as numbers of airlines to your country and processing speed of customs and post office.  The shipping time are as follows:
                                                Speedpak 7-20 business days 

                                                EMS : 7-20 business days 

                                   e-EMS: 7-20 business days 

2. Import duties, taxes, and charges are not included in the commodity price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

3. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.

We are committed to providing our customers with the highest level of service and value! We stand behind the products we sell and we offer an excellent return policy to ensure your satisfaction! Our #1 priority is to make sure that every customer is a satisfied customer. That's why we offer a "No Hassle", "No Questions Asked" 30-day return policy. If you are not completely satisfied with your purchase, you may return the merchandise within 30 days for a refund, less our shipping costs and any applicable restocking fees. Please note, not all merchandise is returnable. Please ask if you're unsure. See below for more details on what is and is not returnable.

• Shipping and handling charges are non-refundable. If you received free shipping, the shipping cost (published rate) incurred by ZoZo Music will be deducted from your refund.
• Return shipping costs are the customer's responsibility. If you return an item using a prepaid return label from ebay, the cost of return shipping will be deducted from your refund. This is in addition to the original shipping costs that are also deducted from the refund. By using the prepaid label provided, you hereby agree to these terms and conditions. No exceptions will be made.
• We charge a minimum 20% restocking fee for all returned orders.
• We will not accept COD deliveries. These will be refused and sent back without notice.
• A Return Authorization number (RMA#) is required for all returns. Returned packages that are received without an RMA# will be refused and sent back without notice.
• A signature is required for proof of return. Carrier tracking information alone isn't enough to clearly prove the package was delivered to us.
• A copy of the sales receipt or packing slip must accompany all returns.
• Merchandise must be returned in the complete and original condition with all included packaging, parts, documentation and accessories (box, owner's manual, warranty cards, power supply, cables, etc.).
• In the event that the merchandise is refused upon delivery, not returned in the original condition or with original packaging (including documentation, accessories, parts, etc), or is returned after the 30-day return period, you will be charged a restocking fee up to 100% of the purchase price.

Returns NOT Permitted: Due to legal and health restrictions, some Returns/Refunds are NOT permitted. These include returns for copyrighted materials and for items that cannot be properly cleaned or sanitized, as well as certain items removed from the original packaging (such as instrument strings). Items include but are not limited to:

• Any item with saliva contact (harmonicas, reeds, recorders, mouthpieces, etc.). Harmonicas/Kazoos, Mouthpieces, Microphones, open boxes of reeds, jaw harps, or guitar strings, any other item which cannot be properly sanitized.
• Opened Software, Pre-Recorded Media, Videos, Sheet Music. Defective Copyrighted materials may only be exchanged for the same item/title
• Special Order Merchandise, all merchandise sold "as is", Merchandise sold as "used" or "open box"
• Instrument strings are not returnable and non-refundable if the package has been opened. We will NOT accept returns of opened packages of instrument strings. If you break a string, you will need to contact the manufacturer in order to get a replacement. A broken string is not considered to be a "defective" product and/or "not as advertised".
• Electronic and acoustic drum sets, and any percussion instruments with scuffs/markings from being struck are non-returnable.
• Disposable products cannot be returned once opened. This includes cleaning supplies, care products, and rosin; Personal Care; Headphones/Earphones, Earbuds, Ear plugs, Special Order items, where indicated.
• Certain items must be exchanged directly through the manufacturer if they are found to be defective. This includes tubes, instrument strings, pickups, raw frame speakers, drum heads, drumsticks, cymbals, cowbells, harmonicas, jaw haps and recorders. These items can only be returned to us if they are unopened

1. We encourage customers to contact us directly even if we may not answer you immediately because of the time difference. All questions will be replied within 12 hours in business days and we'll try best to reply within 24 hours in holidays.
2. We'll leave positive feedbacks to buyers as soon as payment receipt, and we would be much appreciated if you can leave us your positive feedbacks and 5 star rating after you receive your items. Good feedbacks and ratings are very helpful for our eBay career.
3. Please DO contact us immediately if you're not satisfied with our products or service before leaving negative feedbacks, we'll try our best to resolve.

 1. We accept PayPal, and bank remittance. As for the paid products ,we will arrange shippment within two days.  If you want to order it in a large quantity, you can contact us , we will give you a discount. Returns are acceptable, you can return any item within 14 days of receipt for a refund or a replacement of that item.  Please contact us for a referrence number if you'd like to return an item.  Please notice that buyers are responsible for the postage of returning, the items returned must be in their original condition, which includes tags and any packaging, and we'll only send the replacement or refund after we receive the returned item.  

2. We'll test all items to make sure they're in good condition before shipping, and they'll be packed carefully to avoid damage in transit.  However, we'll be fully responsible for DOA(Defective On Arrival) items, please contact us if you receive a defective item, we'll send you another one for free or issue full refund depends on  your choice. 

1. Welcome to Guitar Family. As the leader of China's Guitar parts saler, we have thousands of kinds of products, which almost come from Japan and South korea. Our products are competitive in price and superior in quality. We fight against with counterfeit and shoddy products.We hope that we can establish a long term cooperative relationship with Musical Instrumens Company and the salers in the world.If you have the product that competitive in price, you can contact us. We can sale it in Chinese market.
2. If you need our products in a large quantity , you can contact us. We will give you a discount.
3. We are in limited stock , if you need the quantity extremely large , you need inform us. We will order it in advance.