If you are for some reason unhappy with your purchase, you may certainly opt for an exchange or a refund. Please read our return policy carefully; By purchasing you have fully acknowledged and agreed to honor our terms & conditions:
 
* Please be courteous as we aim to resolve every issue. Swearing/threatening 
customer service will not yield a better service. 
 
* All exchanges and returns must be communicated within 14 days of delivery
 
* DOA (Damaged on Arrival) items must be communicated within 7 days of delivery 
 
* All returns/exchanges will require an RMA ID and you may retrieve this ID by contacting us. Without this information, we can't be responsible for the loss of your package 
 
* All voluntary returns are subject to: (i) 20% restocking fee, (ii) Shipping cost is non-refundable, (iii) Buyer covers return shipping
 
* Depending on the product type, please allow 2 - 4 business days after receiving your returned item for our technicians to fully inspect and test all parts
 
* If you need a replacement soon, we suggest that you make another purchase from our store instead. We ship all orders within 24 hours.
 
* All fees/reimbursement will be determined after full inspections
 
* Unknown item sent to us will be discarded
 
* Cases requiring urgent attention must be discussed explicitly with us to get the proper attention needed.