Customer Service:
Your satisfaction is our top priority. We stand behind all
products that we sell. If you have a problem with our product , please
allow us to work it out.
Our business times are Monday - Friday 10:00-17:00 China Time. Office closes on Weekends and Holiday.
Please always include your purchase eBay item number in the mail whenever you have any question.
If you are not satisfied or have any problem for the
item,please let us know before you leaving feedback. I will give you
better after sale service.
We are dedicated to making your buying experience as smooth and satisfactory as possible.
All communication is done through EBAY MESSAGES.
Any issue , please kindly contact with us (products / shipping problem and so on )
we always refund buyer if item was lost on the way , you just need contact firstly !
We respond within 24 hours of your request for information. We are closed on weekends and holidays.
Return Policy:
If you are not satisfied with our product, you may return any
item within 14 days after the date of receipt. Compared to the return
policies of most other crate sellers who don’t refund your original
shipping and handling, we will refund you the full payment (price and
original shipping and handling). You are responsible for paying the
return shipping costs.
ABOUT THE TAX
In most cases, the buyer need not pay any customs. But
sometimes in some countries, the customs officer may be strict. We are
not accountable for any customs fee; please check out the customs policy
at your own place. If you have to pay the customs fees, it is your duty
to your own country; the buyer should understand this situation. We
sincerely apologize for any inconvenience.