Good battery cell are the basis for good quality. In order toensure the safety and stability of our products, we only useGrade A batteries from the world's top suppliers, like DMEGC,LG Chem, Samsung SDl, etc.
Security System and Premium Structure.
Through rigorous product quality and environmental testing, it is ensured thatpowerness products can be kept and running under various conditions, suchas hot and cold weather, bumpy roads, long distance transportation, etc.
Certified in CE, UKCA, ROHS, CB, UL, UN38.3, MSDS, PSE, WEEE,
EPR, LVD, FCC, etc.
Warranty
Products purchased from powerness.com are entitled to our Manufacture Warranty. Powerness is responsible for product defects due to material and craftsmanship within the Warranty Period under normal consumer use. Warranty period varies from countries and regions. The warranty period commences from the date of purchase. Warranty only applies to original purchasers and the warranty is non-transferable. Powerness will replace or repair defective products under the warranty period at our expense. The replacement item assumes the original product warranty.
Warranty Period
Power Station | Solar Panel |
60 Months | 24 Months |
Warranty Exclusions
The warranty does not apply to the following situations:
1) Damage due to misuse, abuse, and other human damage;
2) Attempted repair by anyone other than Powerness authorized technicians;
3) Modified Powerness products;
4) Products without valid proof of purchase.
Claim Your Warranty
If you find your Powerness product is not working properly, feel free to contact us for trouble shooting. Follow the simple steps to claim your warranty.
Step 1: Contact seller through message for trouble shooting.
Step 2: A RMA (Return Merchandise Authorization) number will be issued, if replacement is determined to be needed.
Step 3: Follow return process given by our customer service team.
Step 4: Replacement item will be sent.
Return
We hope you love and enjoy Powerness products. However, in case you change your mind, Powerness offers 30-day money-back guarantee for purchases from powerness.com. Buy with confidence.
Return Process
Step 1: Contact us through message to obtain an RMA number and packing instructions. Return will not be accepted if RMA number is missing, or the product is not properly packed.
Step 2：Send your product back to return address we provide. You can either arrange the shipping yourself or obtain a shipping label for us at a cost.
Return Requirements
Products must be in like-new condition with no signs of customer abuse.
Original sales package and all items included must be returned to seller.
If buyer returns, a trackable tracking number is necessary.
