MSM eBay Store Shipping Policy
At MSM, we are committed to providing timely and reliable delivery to our customers. Here is what you need to know about our shipping policy:
1. Shipping Locations
We ship to all locations within the United Kingdom. For international orders, shipping availability and rates are automatically calculated by eBay during checkout.
2. Shipping Methods
All orders within the UK are shipped via Royal Mail's 48-hour tracked service. We also offer a 24-hour delivery service at an additional cost, which is calculated based on the size of the item.
3. Processing Time
Orders are typically processed within 1-2 business days. However, please note that processing times may increase during peak periods.
4. Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this number to track the progress of your order.
5. Damaged Items
If you receive a damaged item, please contact us within 48 hours of receipt. We will arrange for a replacement or a refund, depending on your preference.
6. Delivery Issues
If you encounter any issues with delivery, such as a non-delivered package, please contact us immediately. We will collaborate with Royal Mail to resolve the issue as quickly as possible.
7. Changes to Order
If you need to change the shipping address or other details of your order, please contact us as soon as possible. We cannot guarantee changes can be made once the order has been processed, but we will do our utmost to accommodate your needs.

Thank you for choosing MSM. We appreciate your business and look forward to providing you with a seamless shopping experience!

Payment Information

• Accepted Payment Methods: We accept PayPal, Visa, Mastercard, and American Express.
• Immediate Payment: For a smooth transaction, we kindly ask for immediate payment upon purchase.
• Invoice: An invoice will be provided with your purchase.
• Currency: All prices and transactions are in [your currency, e.g., USD].
• Taxes: Applicable sales tax will be added to orders shipped within [your state/country].
• Payment Issues: If you encounter any issues during the payment process, please do not hesitate to contact us. We are here to help!

What is our return policy?

Our return policy lasts for 30 days. If 30 days have passed since your purchase, we can't offer you a refund or exchange. The item must be returned in the same condition that you received it, and it must also be in the original packaging.

At Papillon, we firmly believe that our approach to business defines us as much as the products we offer. Keeping you informed every step of the way is integral to our mission. Boasting a 99% success rate in shipping, our dedicated team exemplifies our commitment to excellence. We recognize the challenge in selecting the perfect and comfortable clothing. That’s why our Papillon experts are always eager to assist, from guiding you to the right choices, to offering solutions, to providing any necessary support. Browse our curated collection, and for any inquiries, reach out with confidence.