Customer Service
Customer satisfaction is our primary goal and as such, if you have any issue with your purchase, please feel free to contact us via eBay message before opening any ITEM CASE. We are here to serve you and to give you the best possible service.


Dispatch/Shipping
We endeavour to dispatch all items within 2 days of cleared payment - although we aim to dispatch orders within 24hrs if possible.
All orders are posted with Royal Mail. While all orders will contain a consignment number, this is not a tracking number.

There are instances where your order may not arrive by the specified date. Unprecedented demand during these challenging times has had a slight impact on the couriers and as a result, they can sometimes experience delays, meaning orders may take longer than usual to arrive. If this is the case, we thank you for your patience until such time your order arrives.
 

Cancellations/Returns
You can cancel your order, or products in your order, up to the moment it is dispatched by us. Simply contact us and we will be happy to assist you.
If your items have already been dispatched, you are unable to cancel the item or order.

Unfortunately we do not accept returns.
If you wish to return an item or order, please contact us and we will consider your request on an individual basis.
If in the rare instance we agree to accept a return, items must be returned in unused / brand new condition with original packaging.
Buyer is responsible for return postage costs.
 

Feedback
Feedback is very important to us. If you have any issue with your purchase, please feel free to contact us via eBay message before opening any ITEM CASE. We will do our best to resolve any problem with the purchase.
Once you receive your order please leave 5-star positive feedback. We will do the same for you as positive feedback is very important for both customers and buyers.