Disclaimer for Clients Regarding Return Policy:
Health and Safety Restrictions: In compliance with health prevention policies, we cannot accept returns of honey once it has been dispatched and delivered in good condition. The nature of food products demands strict adherence to safety and health standards, preventing us from accepting returns post-shipment.
Please note that for overseas shipments, we ensure that all products, including honey, are packed with the utmost care to guarantee they are dispatched in the best possible condition. However, once the package is in the hands of the shipping provider for international delivery, we cannot assume responsibility for any damages incurred during transit. The responsibility for delivering the products in good condition rests with the shipping provider. We encourage clients to reach out to the shipping service directly for any concerns related to the condition of their package upon arrival.
Disclaimer for international orders particularly to countries in the MENA region, once the product has been dispatched in perfect condition, we cannot be held responsible for customs issues, delays, or delivery problems by local postal services. Customers are advised to track their orders using the provided tracking number and adhere to the delivery timelines outlined on the official website for each respective country.