Q: When will my order ship?
A: Each item is uniquely crafted with your personalization. Usual production time is 2-5 business days before shipping. We appreciate your understanding and patience.
Q: Where will my order ship from?
A: Our production partner is located in Michigan, USA. Once shipped, we'll email you a tracking number. Please allow 24 hours for tracking events to update.
Q: Can I change my shipping address?
A: Due to eBay's protection policies, we can not change the shipping address after ordering. Please ensure you use the correct address before completing your order.
Q: Can you guarantee delivery by a specific date?
A: Unfortunately, we can't guarantee arrival by a specific date due to the variable nature of custom-made products. We will provide our best estimate and adjust our production time estimates during peak periods if necessary.
Q: Do you combine shipping?
A: Shipping for additional items is discounted to $3 per additional item. Shipping is Free on USA orders over $35.
Q: Can I change the personalized name on my order?
A: Only if you contact us within 6 hours of ordering. Once your item enters production, we cannot make changes, so please ensure the name and spelling are correct before ordering.
Q: Will the personalized name be capitalized?
A: Depending on the design, we will capitalize the first letter of each name or the entire name(s). Refer to the product images to see the font style.
Q: Do you send design proofs?
A: No, we don't send design proofs to keep production times as fast as possible. If you want a design proof, please get in touch with us immediately after ordering, but please be aware this may add delays to production.
Q: Do you offer a gift-wrapping service?
A: No, we do not offer gift wrapping or personalized messages with orders.
Q: How is the item shipped?
A: Items ship in plain protective packaging without pricing or invoice information.
Q: Can I ship directly to a gift recipient?
A: Yes, please ensure you enter the correct address before placing your order. We do not include any pricing or invoice information with orders.
Q: What if my order is lost in transit?
A: This is rare, but if it happens, we will replace it free of charge, with no expense to you.
Q: What if my order arrived damaged or is incorrect?
A: Send a photo, and we will quickly replace it free of charge, with no expense to you.
Q: Can I return an item that has been personalized?
A: Yes! We genuinely want you to be in love with your order. If you have a change of mind or aren't satisfied with the item, you are welcome to return it to us within 60 days for a full refund.
