1. Can you tell me when my order will be shipped?
Actually we will ship the item within 1 business day after receiving orders.
But need to take longer time to update tracking info and arrange delivery during the challenging time for now.
If your order was not shipped more than 3 business days, please contact us with your order number to get quick support.

2. My item has not arrived, what's taking so long?
Sometimes items take longer than expected, especially if it's going far or to rural area. Check with your post office to see if your item has been held up. Sometimes will not update a tracking number until it has arrived at its destination. If your item still has not arrived after a few days, let us know so we can double check for you and help solve it asap.

3. I bought the wrong items/ the items were not compatible with my vehicle.
Please contact us via ebay message to get quick support.

4. How can I find the right LED bulbs for my vehicle?
Search for the vehicle year, make, model and the installation position in our store.
If you are not sure about that, please contact us via ebay message with your vehicle year, make and model. Let us know which LED bulb you're interested in, so we can check the fitment and get back to you as soon as possible.

5. Do I need any warning canceler parts or resistor on my vehicle?
1) Actually, CHUSYYRAY LED bulbs can work well on most vehicles and the they won't need any warning canceler parts.
2) For some models of BMW, FORD, BENZ, and VW, they will need an the anti-flicker resistor/ warning canceler to avoid the compatibility issue.
3) But if you have any issue about the LED bulbs when you get them installed, please contact us to get quick support.

6. Will this bulb fit my vehicle?
We can match almost any vehicle to one of our bulb sizes. eBay only lets us include 3,000 vehicle fitments per listing, but if your vehicle does not show up on the compatibility table at the top of our listings, welcome you to contact us for free consulation before purchasing a product.

7. Do I need to mention the Year, Make and Model in the notes when place order?
YES. Please include the Year, Make, and Model in the notes section during checkout to ensure you receive everything needed for your kit!

8. My bulbs won't fit, help!
Special bulb holder may be required. See if you can take the holder from the stock bulb. If not, let us know.
The bulb size may be wrong, double check the item you received with the item you ordered.
Do you have an aftermarket lighting housing? These may not be perfectly fitted for aftermarket bulbs and will require some manual modifications.

9.Neither side lighting up? Both sides flicker, flash, or work inconsistantly.
Check the headlight fuses, and then check the ballast plugs to insure correct installation. If this doesn't work, there may be a voltage problem with the vehicle. You probably just need a relay or capacitor.

(1) We will ship Delivery within 1-2 working days after receiving your payment.

(2) We ship this item to UK usually via Royal mail. It usually takes 3-5 working days to deliver.

(1) We offer free return & money back guarantee. If you are not satisfied with your purchase for any reasons, you can return the item for refund or replacement/exchange. All returns must include the original packaging. (Please refer to our return policy for details.)

(2) If you don't return goods within 60 days from date of purchase, your right to cancel will be revoked. Any items damaged because of incorrect installation will not be refunded. Please contact us for return or troubleshooting help prior to returning any products.

(1) Instant PayPal payment is the preferred method of payment.

(2) We accept payment via PayPal, Debit Card, Visa, MasterCard, Google Pay.

(3) We will only ship to the confirmed PayPal shipping address given with the payment.

(4) If you want to ship to other address, please change your PayPal shipping address before you make payment.

(5) To avoid initiating an unpaid item claim, please pay within 7 days.

[Our office hours are MONDAY - FRIDAY 9:00PM - 6:00PM PST, but we will response you once we get your message. There will be some delay on response if you send message or E-Mail on Sundy.]

(1).Negative feedback will not help resolve any problems you have, please contact us via eBay messages before leaving negative feedback, our customer service will make best effort to help you with the issues.

(2). We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important to us. We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns.