Customer service and Refund Policy
We
try our best to answer your questions in a timely manner and most of
the time we respond in less than 24 hours. We are aware that the
communication problems between the seller and the buyer could be
frustrating if left unsolved. We would like to let you know that we will
respond to all after-sale questions based upon our knowledge.
E-mail us, please click the 'Ask Seller a Question' link at the top of the eBay listing.
We
offer a 100% money back refund policy with no questions asked. If the
package gets lost, stolen, damaged or you are just not satisfied with
it, we can have the item replaced for free or give you a 100% full
refund, that is including the shipping you paid! We never charge a
restocking fee of any sort, bottom line is you will not lose a penny in
any of the transactions.
Feedback Policy
Super
Positive feedbacks will be left as soon as the transaction is completed
and both parties have no complaints. If you have any problems, concerns
or questions, please contact us first and make sure to get a satisfied
solution before leaving any feedbacks. It's considered on ebay that once
the feedback is left, the transaction is completed. Most eBay members
value their feedback profile a lot so let's not ruin others unless it's
the last resort.
Shipping and Payment
Most orders ship within 24-72 business hours. parcels will be received in 18-30 working days(for USA and Russia, it takes 7-15 working days). And the pruchase of other European countries is up to $5, the parcel will be shipped via registered packet.
We accept payment is only through Paypal.
Immediate Payment is required after confirm order or Winning Bid
if
you have any problems about your PayPal account, you can pay within 7
days after order placed. We will ship out your order in 6 business days
after verification of the payment and confirming the order.If any
delay,we will let you know in advance.
About Us
We Need Your Support!
We Strive to do our best! All items are free shipping and send by
ecShip / epacket with tracking from Hong Kong to worldwide, We would
appreciate if you could leave us 5-star seller
ratings! Please do not leave neutral or negative feedback or open
cases, if any problems please contact us by email, we sure always solve
problems in your favor. Your positive comments are of vital importance
to us! Thank you!