Terms of Sales
The item is sold on an "as is" basis, please ask all questions before bidding to avoid getting an item you are not satisfied with.
Returned item has to be new, unused, unworn and in its original condition inside its original packaging. All the accessories and tools must be enclosed. Returned merchandise is subject to a 30% Restocking fee.
We do not guarantee products that become defective due to improper installation or improper use.
Return Policy
Changes to your Order(s)
To avoid any extra fees, in case you want to make any changes / modifications to your order (for example, add and/or remove item(s) or cancel your order, whether in full or in part, please make sure to do so ONLY within four (4) hours from the time of the order. Upon expiration of said 4-hour window, you may be liable for any extra fees/charges/costs, including, but not limited to, restocking fee(s), shipping back costs, unloading from/loading back into the truck costs, warehouse labor costs (whether hourly and/or fixed), labelling costs, truck fees, gas surcharge(s), etc. in regards to any and/or all change(s) / modification(s) to and/or cancellation of your order(s).
Order Cancellation(s)
Since we are committed to our customers, we implement expedited order processing. With that in mind, there is a 4-hour (from the time of the order) limitation to cancel it. To ensure customer satisfaction, when contacting us after hours, please send us a message via eBay asap. Order cannot be cancelled once prepared for shipment or shipped. If this is the case, a 30% restocking fee plus applicable shipping and storage costs may be charged. If your order cannot be cancelled as requested for any of the above reasons, we will send a message with a detailed explanation via eBay. Otherwise, if your order has been successfully cancelled, we will initiate a full refund to the original payment method. Usually, it takes 7-10 business days for the refund to post to your payment account. Cancellations may be made via eBay messaging. Most cancellation requests are reviewed and responded within 24 hours on business days. Most cancellation requests are processed within 1-2 days, in some rare cases longer. Once and if your request is approved, we will issue a full refund within 1-2 days.
30-Day Standard Return Policy
In case you want to return an item purchased from our store for any reason, you can do so within 30 days following the date when your order was delivered to you, however, provided that such item is in new condition, in original packaging (we recommend to keep all original packaging for 30 days after merchandise delivery) and, if applicable, has all original product tags as well as that such an item has not been assembled, installed, used and/or modified – returns not meeting criteria herein will not qualify for refund. We are not responsible for any damages and issues, including, but not limited to fading, losing stitching, tearing, breaking of any item you purchased from us after 30 days from the delivery date.
All returns are subject to a 30% restocking fee plus all storage and shipping costs arising from such return and associated with storing, shipping and delivering such item back to us (this applies even if not invoiced at the time of sale or when discounted) since we will not be able to resell such products to other customers at the same price (items are no longer considered brand new once returned to us) and product storage and shipping costs may be very high.
If customer refuses delivery for any reason, including, but not limited to, item not fitting in designated space (please make sure to carefully check product dimensions available on our listings prior to placing your order) or if merchandise cannot be delivered for any reasons, including, but not limited to, wrong address and/or contact information provided to us, intended recipient not being able to accept and/or sign for delivery or being away from designated delivery address that we have on file, this will not be considered a return – instead, it will be considered a missed appointment or refused delivery, respectively - and a 30% of restocking fee shall apply.
Return Procedure
When returning a product, please insure your shipment, obtain a tracking number from the carrier, ship to the return address as provided in our eBay profile and make sure that signature is required upon delivery (this will serve as a confirmation that your return has been actually delivered back to us). If you don’t obtain a tracking number, we shall not be liable if your shipment is lost by the carrier and no refund will be issued. Besides, a tracking number will speed up your return procedure. Please have it at all times when you contact us so that we can check on the status of your return. Please do not ship with USPS since the above will not apply. Refund may be denied to you if we cannot confirm that your item has been delivered back to us; If a returned item is damaged in transit, we will notify you that the shipment was received damaged and hold the item up to 30 days from the date, on which the above damage notification is e-mailed to you. You may file a claim with the carrier and instruct us in regards to what to do with the damaged item. If no notification or response from you is received by us within 30 days (as specified above), the item will either be destroyed or donated. All returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Refunds are made based on the payment method used at the time of purchase. Please allow 10-14 days following receipt of eligible returned item(s) for any credit or refund to display on your credit card statement or PayPal account.
Return Restrictions and Non-Returnable Items
- Items without original packaging and, if applicable, tags;
- Assembled, installed, used, altered and/or modified products;
- Items that are not in new condition;
- Clearance Items;
- If quantity for same product is more than one (1), this will be treated as bulk order. Bulk orders and special orders/projects (see below) are non-returnable. Before placing such orders, we strongly recommend that you order a sample for inspection and evaluation;
- Any item labeled as Non-Returnable on our eBay listings;
- Any item not purchased from our eBay store;
- Any returns after expiration of 30 days from the delivery date;
- Items with signs of wear and tear resulting from their use;
- All mattresses due to the personal nature of their use;
- All products from the following categories: appliances, lighting;
- In rare cases, some products like items in categories Clearance, Floor Models, Open Box are not subject to our 30-Day Standard Return Policy and therefore may not be returned.
Damaged or Defective Merchandise
Our priority is to make sure that you are fully satisfied with your order. However, in extremely rare cases some products may arrive damaged. We recommend to fully inspect all packages at the time of delivery. If found, any clear damage to the packaging / product and/or any discrepancies to the order must be noted on our delivery paperwork, communicated to our store rep via eBay messaging. Such note will allow us to provide you with a free replacement.
Product shall be considered damaged and/or defective if it has visible scratches, dents, water spots, or any other evidence of impact or mishandling. However, this shall not apply to the so called “scratches” and “dents” that are normal for this type of product (for example, some products made of wood may have “dents” and/or “scratches” implemented by the manufacturer for the purpose of achieving a unique look). We recommend to inspect boxes at the time of delivery and make respective notes in the delivery paperwork as detailed in Shipping Policy and immediately communicate any issues via eBay messaging (please make sure to attach supporting digital images clearly showing such issue) with detailed explanation of the problem. Upon receipt of such message(s) we will contact the manufacturer and request an expedited replacement. If no notes of any damage are made in delivery paperwork, any damages, defects and/or imperfections will be considered “homemade” and the item will no longer qualify for a free replacement or refund. We shall not be responsible or otherwise liable in regards to any “homemade” damage.
IMPORTANT:: If damage or loss of product has resulted from handling during transportation, buyer must file a claim directly with the delivery carrier within 24 hours after the receipt of goods.
Product Dimensions / Color / Material / Appearance / Price Discrepancies
We use product images, descriptions and other information provided by manufacturers. Therefore, we have no control over quality and accuracy of such information. Besides, due to monitor settings and quality, product color may vary from the one shown on the image. If precise dimensions, colors or patterns are critical to you, please feel free to contact us so that we are able to double check product details with the manufacturer before you place an order with us. Please note that even after contacting the manufacturer (i.e. by checking their website and calling them) we cannot guarantee that information provided by the latter is 100% accurate and correct since there is always a possibility of human error on the part of the manufacturer. All returns resulting from dimensions, material, color and appearance are subject to the terms and conditions set in our 30-Day Standard Return Policy.
From time to time, manufacturers update their inventory and prices without us knowing thereof. If you order a product from us, the price for which was increased by the manufacturer without us knowing that (i.e. old price is shown on our website), we will let you know of the price increase and update the price on our website. If this is the case, you can cancel the order and get a full refund for the amount that you have already paid for such item or place a new order for the same product with an updated price (the previous order will be cancelled and we will issue a full refund for the amount that has already been paid by you).
Our eBay Store reserves the right to cancel any order if we determine that we are not able to fulfill it for any reason. If so, we will refund the full amount paid by you when placing such an order that we had to cancel as mentioned above. We bear no responsibility for any discrepancies, mistakes, errors, bugs, etc., in regards to product dimensions, color, appearance and price, and we reserve the right to cancel any orders arising therefrom.
