SHIPPING & DELIVERY

DOMESTIC DELIVERY
WE OFFER FREE DELIVERY FOR ALL AUSTRALIAN ORDERS OVER $50

Orders under $50 will be charged a flat rate of $8.95.

All deliveries are sent via AUSPOST. You will be sent a tracking number via email once we have posted your item. The default delivery option will be 'Signature with Authority to Leave', which means a signature will be requested if someone is home, otherwise a safe place will be found to leave the parcel, and a picture will be taken as proof of delivery.

If you would like to request that a Signature be Required, please select this option at checkout. This will be charged at an extra $2.95. In this case, if no-one is home to sign for the parcel, it will be taken to the nearest Post Office for collection.

New Zealand - $18 6+ business days
China / Asia* - $20 - 6+ business days
US & Canada - $24 - 6+ business days
Europe** -$28 -6+ business days
Rest of World***- $30 - 6+ business days

TRACKING

Parcels can be tracked by entering your tracking code here : https://auspost.com.au/mypost/track/#/search

For more detail on delivery times, and Custom or Import Duty Fees, the AUSPOST International Postage Guide can be found here:
https://auspost.com.au/sending/send-overseas/international-post-guide#/

CUSTOM OR IMPORT DUTY FEES (INTERNATIONAL ONLY)

Custom or import duty fees are sometimes charged once the parcel reaches the destination country and must be paid by the recipient of the parcel. These charges will vary widely from country to country and will depend on your parcels weight and size. Although rare, we recommend checking with your local customs office to avoid any surprise additional fees. If you should refuse the parcel, Noosa Juniors will not refund the original shipping charges, nor pay for any shipping costs associated with returning the parcel.

Any delays due to customs or couriers once parcels have left Australia, are beyond our control and whilst we do our best to ensure delivery is within the given timeframe we are not liable for any delays that are out of our control.

RETURN POLICY

Our Return Policy is in addition to your rights under Australian Consumer Law.

ONLINE STORE RETURN POLICY

Noosajuniors.com.au recognises that online buying is different from buying in-store. Because we want you to love whatever you order from our store, we offer an easy and generous return policy. If you change your mind about an item purchased on Noosajuniors.com.au, you are entitled to a refund within 31 days of purchase, provided the item meets the following conditions: 

• 1. Proof of purchase provided;
• 2. Swing tickets and hygiene stickers attached;
• 3. Garment or item is in original condition, unworn and unwashed;
• 4. Returns Form enclosed in returns package.

Secure payments accepted through Paypal