Shipping Returns Contact us

Shipping

We have 3 warehouses worldwide: USA warehouse, Europe warehouse, and China warehouse.

1. For USA orders, we provide free USPS shipping. Or pay extra fee for UPS shipping.
2. For Canada orders, we provide free economic shipping(12-25 working days); or pay extra fee for UPS shipping(7-10 working days).
3. For Europe orders, we provide free economic shipping(12-25 working days); or pay extra fee for DHL shipping (1-3 working days for most Europe countries).
4. For Asia orders, we provide free economic shipping(7-20 working days). Or pay extra fee for faster SF express (5-10 working days).
5. For Austria or NZ orders, we provide free economic shipping(10-25 working days).

Returns

DEFECTIVE
If product is defective upon arrival, please email us immediately with a digital photo of the product, we will assist you with the returning procedure and we will be responsible for all shipping charges.
DAMAGE
If product is damaged upon arrival, please e-mail a digital photo of the problem. We will file a damage claim to the shipping company. After claim has been approved, we will re-ship the item at shipping company's cost.
PACKAGE LOST
If the package is lost in transit, we will follow up with shipping company right away, replacement or refund at buyer's choice.
RECEIVED INCORRECT ITEM
If buyer received incorrect item, please e-mail us with a digital photo of the item. We will issue a prepaid return shipping label and responsible for re-shipping charge.
(For domestic shipment only).
PURCHASED WRONG ITEM AND WANT A REFUND
If buyer purchased the wrong item by error and wants an exchange, buyer is responsible for all shipping charges. Returned items must be in brand new, resalable condition.

Contact us

Please feel free to contact customer service if any questions, just click below link and contact me!