Welcome to MK Jewels,

We are a distinguished jewellery manufacturer with a presence in both the USA and India. Our expertise lies in crafting a diverse range of Fashion and Fine jewellery. If you are looking for options related to bulk purchases, wholesale opportunities, or personalized custom orders, we invite you to reach out to us directly through eBay's messaging system. Rest assured, we will promptly respond with the most competitive pricing tailored to your needs.

At MK Jewels, we take pride in offering extensive customization options. Your vision and personal touch matter to us, and we are committed to bringing your jewellery ideas to life. Here are the key aspects that you can personalize:

1. Ring Resizing: We can adjust the ring size to ensure a perfect fit.

2. Redesign: If you have a specific design in mind or wish to modify an existing piece, we're here to make it happen.

3. Metal Change: We offer a variety of metals to choose from, including 925 Sterling Silver, 10k Gold Plated, 14k Gold Plated, and 18k Gold Plated.

4. Metal Color Change: Pick from White, Rose, or Yellow metal hues to suit your preferences.

5. Color Stones: Elevate your jewellery with a choice of colored gemstones such as Red, Green, Yellow, Blue, Black, and more.

6. Engraving: Personalize your jewellery with engraving. Please note that the number of characters will depend on the available space in the jewellery piece.

At MK Jewels, we are dedicated to transforming your jewellery into a unique and personalized masterpiece. Your satisfaction is our utmost priority, and we look forward to assisting you in creating the perfect jewellery piece that reflects your style and preferences.

Feel free to contact us with your inquiries or customization requests through eBay's messaging system. We eagerly await the opportunity to serve your jewellery needs.

Payment Policy:

At MK Jewels, we strive to provide you with a convenient and secure shopping experience. Please take a moment to review our payment policy:

1. Payment Method: We exclusively accept payments via PayPal. PayPal is a trusted and widely recognized online payment platform that ensures the security of your financial transactions.

2. Credit Card Payments: In addition to PayPal, you have the option to make your payment using a credit card as a PayPal guest. This offers you flexibility in choosing your preferred payment method while still benefiting from the safety and convenience of the PayPal system.

3. Payment Deadline: We kindly request that payment be made within 3 days from the time of purchase. Timely payment not only ensures a smooth and efficient transaction but also allows us to promptly process and ship your order.

Should you have any questions or require further assistance regarding payments, please do not hesitate to contact us through eBay's messaging system. We are here to assist you and make your shopping experience with MK Jewels as pleasant and straightforward as possible.

Shipping Policy:

At MK Jewels, we are committed to delivering your precious jewellery to your doorstep with utmost care and efficiency. Please take a moment to familiarize yourself with our shipping policy:

1. Worldwide Shipping: We are delighted to offer worldwide shipping, ensuring that our exceptional jewellery reaches you, no matter where you are.

2. Handling Time: Our standard handling time is 3-10 business days, commencing after the receipt of cleared payment and confirmation of the ring size. Please note that our business days do not include Saturdays, Sundays, and public holidays. We strive to prepare and package your order with the utmost precision during this time.

3. Shipping Address: For your security and to facilitate a smooth and hassle-free shipping process, we exclusively ship to PayPal verified addresses. We kindly request that you keep your shipping address up-to-date and provide us with a complete shipping address, including a contact number.

4. Delivery Time: Depending on your location, you can expect your order to arrive within the following time frames:

• United States: 10 to 15 business days (after dispatched)
• United Kingdom, Australia and other Countries: 20 to 25 business days (After Dispatched) (please be aware that during peak seasons, delivery times may extend slightly. Rest assured, we do our best to ensure a timely delivery).

Expedited Shipping:

If you require a faster shipping method with online tracking and delivery confirmation, we offer an expedited shipping option for an additional fee of $20-$70. With this expedited service, you can anticipate your order to arrive within 5-10 working days. To request expedited shipping, please reach out to us, and we will be pleased to assist you.

Your satisfaction is our priority, and we are dedicated to providing you with a seamless and reliable shipping experience. If you have any questions or special requests, please do not hesitate to contact us through eBay's messaging system.

Return Policy:

We want your experience with MK Jewels to be nothing short of exceptional. Here is our return policy to ensure your peace of mind:

Refund Amount: The refund amount will be based on the product's purchase price, as stated in your original order.

1. Contact Us First: Before returning any item, please reach out to us. We will provide you with our return address and guide you through the process. Contacting us beforehand ensures that we can streamline the return procedure for you.

2. Shipping Address Responsibility: It is crucial that you provide us with the correct shipping address. MK Jewels cannot be held liable for returns resulting from incomplete or incorrect addresses.

3. Acceptance of Returns: We gladly accept returns under the following circumstances:

• Manufacturing Defect: If you receive a product with a manufacturing defect, we will address the issue promptly.
• In Transit Damage: In cases where your item sustains damage during transit, we will assist you in resolving the matter.

Exceptions:

·         Returns will not be accepted if the reason provided by the customer is "I don't need it anymore," "I changed my mind," "Ordered by mistake," or "Found a better offer from another seller."

·         We encourage customers to carefully consider their purchases before completing the transaction to avoid these situations.

·         Exceptions may be made at our discretion in cases where the item is defective, damaged, or significantly not as described.

Valid Reason Requirement:

·         If a customer wishes to initiate a return, they must provide a valid reason supported by proper evidence.

·          Valid reasons may include but are not limited to: item received is damaged, item received is significantly different from the description, or the wrong item was received.

·         Customers must provide clear evidence, such as photos or descriptions, to support their reason for return.

·         Returns initiated without a valid reason or proper evidence may not be accepted.

·         We reserve the right to request additional information or evidence to validate the reason for return before authorizing the return process.

      Here are some care points:

• Keep it Dry: Moisture can expedite tarnishing and fading of gold plating. Remove gold plated silver jewelry before showering, swimming, or engaging in activities where it may come into contact with water.
• Avoid Chemicals: Harsh chemicals present in perfumes, lotions, hairsprays, and cleaning products can accelerate tarnishing and fading. Put on your jewelry after applying these products to prevent exposure.
• Store Properly: Store gold plated silver jewelry in a dry, cool place away from direct sunlight. Consider storing each piece in a separate pouch or compartment to prevent scratching and tangling.
• Clean Gently: Use a soft cloth to gently wipe the jewelry after each wear to remove any oils and dirt that may have accumulated. Avoid using abrasive cleaners or harsh chemicals as they can damage the plating.
• Limit Contact: Minimize contact with rough surfaces and abrasive materials to prevent scratches and wear on the gold plating.
• Re-Plate if Necessary: Understand that gold plating does not come with a guarantee against tarnishing or fading. If the plating starts to fade or wear off, consider having the jewelry re-plated by a professional jeweler to restore its appearance.

     By following these care points, you can help prolong the beauty and durability of your gold plated silver jewelry. Remember that while proper care can extend the life of the plating, it may eventually require maintenance or re-plating to restore its original shine.

Buyer's Feedback:

Importance of Feedback: Your feedback holds immense significance for us. We value your input and continuously strive to improve our services.

Positive Feedback Appreciated: We genuinely appreciate Positive Feedback accompanied by 5-star ratings. Your satisfaction is our ultimate goal, and we aim to reciprocate your positivity.

Contact Us for Issues: If you encounter any questions or issues with your order, please do not hesitate to get in touch with us. Reach out through eBay messaging or our customer service email before resorting to neutral/negative feedback or opening an eBay request. We are committed to resolving any problems to your satisfaction.

Response Time: Due to the high volume of communication via email and phone, we request your understanding. Please allow 1-2 business days for a response. We address messages in the order they are received and strive to reply as swiftly as possible.

At MK Jewels, we value your trust and are dedicated to providing a seamless experience. Should you have any inquiries or require assistance, please feel free to contact us through the eBay messaging system. Your satisfaction is our priority.

Thank you for choosing MK Jewels.