* SHINYPARTS19 specializes in aftermarket performance parts and accessories. Our goal is to strive for the highest level of customer service to ensure the satisfaction of all our customers.
* We work hard with our suppliers to find the best products, at the lowest prices from brands that you know and trust.
* We have contracts in place with major shipping providers to help ship and deliver our products to the consumer fast and efficiently. Our average processing / handling time is less than 24 hours and about 95% of our shipments arrive earlier than the expected arrival dates.
1.Tracking number will be emailed to you once we have shipped your order.If there is any delay,it may be caused by bad weather or custom inspection.If you still can not receive the item within 7 Days,please contact us.You can track your parcel on the following website using your tracking number: 17track (Copied to the browser to open)
2.We try our best to make you get desired products as soon as possible.In case you receive wrong products due to shipping error,please contact us for exchange or refund.If it is damaged,please refuse to acceot and contact us as soon as possible.
3.We are not responsible for wrong or undeliverable address.Please provide us your full address with Telephone number and make sure your shipping address is correct and deliverable.If you need to change your address,please change it in PayPal first before you pay.
30 Days Return & Exchange Policy:
* We give you a 30 days money-back guarantee to return any items purchased, no questions asked, hassle-free.
* You can return for refund or exchange same product or different product (difference of price will be charged) within 30 days after you receive the item.
* Any returning or exchanging items must be in the original package and new condition. We reserve rights to refuse refit or damaged items (caused by buyer) for return and exchange.
* No returns will be accepted if you contacted us after 30 days of receiving the item.
* Return fee: Buyers are responsible to pay the return shipping fee. 15% restocking fee on total price will be charged and be deducted from the refund total.
* Exchange fee: No restocking fee will be charged, however Buyers are responsible to pay the return shipping fee and exchange reshipping fee, depending on the weight of merchandise.
* Email our Customer Service Department first before return the item back. Please specify your item number, your eBay ID, and the reason for the return. Click here to contact us directly.
60 Days Warranty Policy
* Defective Return & Exchange: To help process this faster, please provide detailed description explaining the problem and attach photos of damaged products as well. If we authorize the return, you will be receiving an email with instructions on the return. Click here to contact us directly.
* We give you a 60 days warranty to exchange any defective items. Within 3 days after you receive the item, Pre-paid return label or shipping fee will be provided if it is necessary. After 3 days, buyers are responsible to pay the return shipping fee to send item back to us. We will cover the replacement shipping fee. Defective products only can be exchanged for the exact same product within 60 days after the date of sale. No exchange will be accepted if you contacted us after 60 days of receiving the item.
