FAQ

-Can I use my SIM card in this phone?
All phones are factory unlocked and can be used in many diferent counties. Buyer is responsible to ensure compatiblity of the device with their network. Please check whether the network frequency band of your SIM card is compatible with ths phone before purchasing.

Frequency:
2G: GSM 1900/850/900
3G: WCDMA 850/1900/2100
4G: LTE FDD: B1/2/4/5/7/8/20/28A/28B
4G: LTE TDD: 40

This android smartphone Compatible with GSM carriers(AT&T and T-Mobile). This unlocked cell phone is also compatible with Metro PCs, Simple Mobile, Cricket, UltraMobile, H2O, Tello, Red Pocket (Only GSM Network), PureTalk, Viya, etc.

This phone is not compatible with 5G/CDMA networks, such as Sprint, Verizon, Straight talk, Visible, Assurance wireless, Spectrum, Tracfone, Xfinity, Boost Mobile, etc.

-Can I use this android cell phone to play large games or connect a game console (such as Xbox)?

This unlocked smartphone is very cost-effective, but it is not recommended to play large games or connect game consoles. The CPU currently configured can't handle the work with high running memory, which may affect your game experience. If you mind, please don't buy it. Thank you for your understanding ~

- Can I use 2 SIM cards and SD/TF card at the same time?

This phone can use 2 SIM cards and 1 TF card at the same time. 

-If I buy a moblie phone, will I get a phone case?

This phone is global version, all phone have cases, screen protective films, chargers and earphones on free.

- Can I use YouTube, WhatsApp and Facebook on this Cell phone?

All our phones support these apps, and Google play store is pre-installed on this Android phone, you can download other compatible app from Google store if you need.Or you can ask by email, and we will give you the corresponding installation package or software.

- Storage is 32G/ 64G/ 128G in description, why it is less when I check?

The storage stated in description refers to a whole storage without installing any app. But normally, we will pre-install some common apps, which will cover some storage. Besides, system will also cover a larger storage.

Package Content

•  1 x GAMAKOO G13 Smartphone（Black）,
•  1 x Charger Adapter,

•  1 x Headphones,

•  1 x Sim Card Adapter,

•  1 x User Manual, 
•  1 x Phone case,

•  1 x Screen Protection 

Specification:

• Model：G13

• CPU：Helio G85, Octa-core Processor

• Memory: 32GB+3GB (Expandable storage up to 128G)

• Display: 6.7” HD+ DotDrop Display

• Camera: 5MP+13MP

• Battery & Charging: 4000mAh(typ)

•                    5V2A charger & USB-C

• SIM Card Slot：Dual SIM + Micro SD

• Connectivity: 2G,3G,4G,Bluetooth,GPRS,GPS,WIFI

• Frequency: 2G：GSM 1900/850/900

             3G：WCDMA 850/1900/2100

             4G：LTE FDD：B1/2/4/5/7/8/20/28A/28B

             4G LTE TDD：40

(5G/CDMA is not supported.)

• Audio:Dual speaks,TYPE-C headphone jack

• Multi-function:MP3/ MP4/ FM Radio / Radio Rec / Video Rec / Calendar / Calculator

• Operating System: Android 10.0

Return

• If the product is damaged or defective upon delivery, please contact us within 3-5 days. To save your time, please enclose pictures to show the damaged package and product or the defects of the item. So that we can solve the problem for you after conform the condition from the pictures.

• All return items MUST be in original condition which means the item is never installed or used and in the original packaging.

  (If the package is RETURN for personal reasons. We may charge 10%-15% restock fee if package has been opened since we could not sell it as new condition anymore. )