FREE SHIPPING ON DOMESTIC ORDERS OVER $120
- This offer excludes bulky items and gift cards.
- Offer applies to Standard Delivery within Australia only (Express Delivery is excluded from this offer).
- The free delivery offer may be withdrawn or altered at any time.
FREE EXPRESS SHIPPING ON DOMESTIC ORDERS OVER $150
- This offer excludes bulky items and gift cards.
- Offer applies to Standard Express Delivery within Australia only.
- The free express delivery offer may be withdrawn or altered at any time.
- Timeframes only apply to business days.
FREE SHIPPING ON INTERNATIONAL ORDERS OVER $400
- This offer excludes bulky items and gift cards.
- Offer applies to Standard International Delivery.
- The free international delivery offer may be withdrawn or altered at any time.
PROCESSING YOUR ORDER
DUKE STORE will process any online orders within one business day. This may however be delayed due to public holidays or due to stock availability. If any items that are ordered are out of stock, we will email the customer to provide a refund or adequate replacement.
DELIVERY TIMES
DUKE STORE uses Australia Post for deliveries. The estimated delivery time for standard delivery is between 2 to 5 business days and 1-2 business days for express delivery. International delivery may take up to 2 weeks depending on the delivery location. Australia Post only deliver on week days. DUKE STORE is not responsible for any delays due to Australia Post, which may occur during peak times.
TRACK MY ORDER
Once you have your Australia Post tracking number, you can track your parcel on the Australia Post website. Please allow a minimum of 12 hours after receiving the receipt of your order before attempting to track your order on the website.
Once your order is dispatched from the warehouse, you'll receive an email containing your tracking information. If you do not receive this email and would like to obtain your tracking information, please email the team at campbelltown@dukestore.com.au
ANY PROBLEMS WITH YOUR ORDER?
We hope that in using or website that you get the best online shopping experience, so if you have any queries or concerns with your order, please contact us at campbelltown@dukestore.com.au
RETURNS
DUKE STORE returns policy is in addition to consumers rights under the Australian Consumer Law. Please read the following carefully to ensure customers are fully aware of their rights under this policy and DUKE STORE obligations to you. All refunds will be issued using the customers original payment method. For change of mind return/exchange, the delivery fee/cost is non-refundable.
CHANGE OF MIND
If a customer wishes to return an item because they have changed their mind about the purchase, DUKE STORE will offer the customer with an exchange voucher or refund provided that:
- The customer notifies DUKE STORE within 7 days of receiving the item and return it within 14 days of purchase.
- The item is in resaleable condition including that: It is in its original packaging, including instruction manuals and all accessories; It is unworn, unopened, unused and in its original condition.
If these requirements are not satisfied DUKE STORE reserves the right not to exchange or refund for change of mind returns.
GOODS EXCLUDED FROM CHANGE OF MIND RETURNS
DUKE STORE will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:
- Fragrances
- Hosiery
- Underwear
- Gift cards
These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.
OTHER RETURNS
DUKE STORE will accept product returns and provide customers with an exchange voucher, refund or repair where:
- The product is faulty, or
- The product is not fit for its intended purpose, or
- When a manufacturer determines a problem or fault with a product.
DUKE STORE reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect. DUKE STORE goods come with guarantees that cannot be excluded under the Australian Consumer Law. Customers are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. Customers are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
ASSESSMENT OF FAULT
DUKE STORE reserves the right to assess the condition and age of returned goods prior to providing a repair, exchange or refund. Products will be sent to the appropriate claims teams for secondary assessment This may result in a repair, exchange or refund being refused.
card,afterpay,zippay and paypal
