This Cassette has been checked that the felt pressure pad is intact then tested. We do not ship with broken, scuffed or cracked cases. We do replace with a  new Jewel case when necessary. We grade and rate conservatively, ship fast and use premium shipping materials/cardboard boxes to prevent  damage. Our pricing reflects a clean quality pre-owned product with superior hassle free professional customer service. Should anything thing go wrong we will back up with full refund upon return. We answer all inquiries within a 24 hour timeframe.