Frequently Asked Questions
- Why is the shipping cost so high? Shipping carriers have increased their prices significantly over the last couple years. Increasing gas prices & wages get passed along down the line. Also, if a package is over a certain length or a certain size, the shipping carrier may add surcharges. Whenever possible, I ship the item in such a way as to avoid these extra charges. I often make my own box if this will prevent the shipping cost from bumping up to a higher price tier. I also offer combined shipping when purchasing more than one item ? please see details below.
- Do you offer combined shipping? Yes, I am happy to combine shipping for you when purchasing more than one item. In order to take advantage of combined shipping you must use the ?Add to Cart? button option on the listing page. All items must be paid for together at one time in order to receive the discount. Using the ?Buy it Now? button will result in separate purchases and the shipping discount cannot be given. Once you have all the items you would like to purchase in your cart, click on ?Request Total?. I will send you an invoice with the combined shipping cost. If the ?Request Total? button will not work or it is missing (this is a problem on eBay?s mobile app) please send me a message instead.
- I entered the wrong shipping address, what do I do? Before you place an order, please make sure the address you have provided is correct. If it is wrong, or you want it shipped to a friend, you will need to change the ?Ship To? address before completing the checkout process. All packages will be shipped to the address used at checkout, NO EXCEPTIONS will be made!. If the item has not yet shipped, please send me a message and I will try to work something out. If your account indicates the item is already shipped, there is nothing I can do. If the package is returned due to an error in the information provided, I will not be held responsible. The buyer will be responsible for any and all additional shipping charges as applicable.
- Do you offer refunds/returns? Yes, absolutely!. If, for any reason, you are not fully satisfied with your purchase please initiate a return through eBay's return system. You will be provided with a prepaid shipping label. Items must be returned in the same condition in which they were sold. New items must have the tags attached. Any signs of use/wear, perfumes, smoke, or any other strong smells will void eligibility for a refund. Once I receive your package and confirm I was sent back the same item I sent out, you will receive a full refund of the purchase price and any applicable sales tax. Original shipping costs will not be refunded unless I had sent you the wrong item or it was grossly misrepresented. I have never charged restocking fees & aim to keep it that way. However, I do reserve the right to do so, if circumstances warrant it, at my discretion.
- How long will it take to get my package? Packages typically ship the same or next business day after receiving a cleared payment. Business days are Monday ? Friday, excluding holidays. I often ship on Saturdays as well but it cannot be guaranteed. All items are carefully packaged and ship via USPS or UPS unless otherwise indicated. I reserve the right to use other carriers at my discretion as deemed appropriate. The estimated delivery date is determined based on the delivery address you enter and should be clearly noted on the listing and/or before you checkout. Once the package leaves my possession, I do not have any control over when it arrives.
- What type of packaging do you use? I make every effort to ship items in the smallest, lightest & most compact packaging possible. Clothing & textile items often ship in a poly bag as these add almost nothing to the shipping weight. If you want to avoid plastic, please contact me before purchase so I can adjust the shipping weight/cost to reflect the weight of a box. I reuse boxes & packing material whenever possible. So your box or package may not be the most beautiful you?ve ever received but it?s not because I don?t appreciate you! Reuse is better for the planet & it helps me keep my overhead low which, in turn, means I can pass those savings on to you!
- Do you use stock photos? No, absolutely not! I physically photograph each & every item I list. The item you see in the photos is the item you will receive. I make every effort to upload only photos that provide a clear, accurate representation of the item and the colors. However, due to inconsistencies in various monitor or screen settings, what you see may not be an accurate representation of the actual product. Items are described and photographed to provide full detail but if you have any questions please don't hesitate to ask! I am happy to provide additional information or photos upon request. All items ship from a clean, smoke free home. I often do not know what kind of environment they were in beforehand, but I will never list anything that smells of smoke or has odors of any kind. We do not have cats but we do have dogs. However, they do not help me with my work! My inventory is photographed & stored in an area where they are not allowed.
- How are measurements taken? All measurements provided are taken by hand and should be considered approximate. I do not own a micrometer or any kind of digital measuring device so please allow for a slight margin of error. if you require a precise measurement to 10 decimal points you may need to look elsewhere. If it is a clothing item being measured, please keep in mind that clothing can vary quite a bit between brands even if the tagged sizes are the same. Please always refer to the measurements given & compare them to a similar garment that fits you well. If the measurements I take by hand seem to deviate substantially from the tagged size, the item may be listed as the size that matches the measurements rather than the tagged size so that the right individuals can find it.