Shipping and delivery

Privacy and security

If you want to know what information we currently have about you, or are dissatisfied with our privacy policies or practices, you may send a written request or complaint to the Privacy Officer. The Privacy Officer will investigate the matter and respond to your request within 30 days. . If you become aware that the information we hold about you is incorrect, you should notify the Privacy Officer, who will ensure that the information is updated. In the event of a complaint, the Privacy Officer will take corrective action (if necessary) and advise you of the steps taken to correct the problem. If you are still not satisfied with the steps taken, you may be entitled to make a written complaint to the appropriate government or legislative body.

To make every effort to ensure that your experience at the Online Store is secure, we use encryption technology to protect you from the loss, misuse or alteration of your personal information. When you fill out any contact form or access your account, a secure server encrypts all your information.

Refunds and Returns

Payment and price protection

International Buyers Please Note: Import duties, taxes and charges are not included in the item price. These charges are to be paid by the buyer. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are usually collected by the delivering freight (shipping) company or when you pick up the goods, so don't confuse them with additional shipping charges.

Shop with confidence! If the price of the item you purchase is reduced within ten (14) days of your purchase date, we will honor the new price and credit the difference to your account. To receive your credit, please send an email including your name, address, item number, and order number in the request. Note: Credit will not be refunded in case of event discount. For example you buy a product on 30th December and we offer 5% off for one day on New Year's sale on 31st December in which case the credit back is not applicable on the difference.