Goodwill of the Heartland’s mission is to advance the social and economic well being of people who experience barriers to independence.
Our founder, Edgar J. Helms, said that we should be dissatisfied with our work until every person in our community “has an opportunity to develop to his fullest usefulness and enjoy the maximum of abundant living.” We accomplish this vision by living our values, being involved and invested in our communities, and identifying and responding to emerging needs.
At Goodwill of the Heartland, we are committed to supporting people we serve by respecting and empowering them in all of our interactions. We are further committed to meeting the needs of our customers by providing products and services of the highest quality. The following “Building Pride” values support and sustain this commitment:
We accept PayPal for all eBay orders. Please Note: We typically will not see any comments sent with a PayPal payment, so if you have any special requests for your purchase, please send us a message through eBay.
All items are shipped via USPS Media Mail by the next business day (Monday through Friday) after the item has been paid for. Please note that Media Mail shipments to outside of the lower 48 (Hawaii, Alaska, Puerto Rico, Guam, and APO/FPO addresses for example) may take several weeks to arrive.
Your satisfaction is very important to us. Please contact us via the methods available within eBay regarding any problems before leaving negative feedback. Any defects, damages, or material differences with your item, must be reported to us within 7 days of receipt of the item or 30 days from date of shipment, whichever comes first.
The returned merchandise must be postmarked within 30 days of the shipment notification. Non-deliveries must be reported within 30 days of Shipment Notification. Undeliverable, unclaimed, refused, or insufficient addresses will be subject to a 20% restocking fee plus the cost of shipping.