POKEMON TCG Scarlet & Violet 4 Paradox Rift Elite Trainer Box

We work incredibly hard to ensure our inventory is kept up to date and is reflected in our products showing available. If a product shows as in stock it means that there is physical stock ready to be dispatched from our showroom or to collected from our showroom via click and collect. On the very rare occasion an order is made and the stock is not available, we will contact you as soon as is reasonably possible and contact you to update you and ask you what the best solution is for you, the customer.

We ship daily, this means that if your order is put in before postage pickup, it will be sent same business day. If your order falls after cut-off it will be sent next business day. We strive to dispatch orders as quickly as possible for your benefit. Please note, as we have all experienced in recent times that there can be situations outside of our control that stop this from happening and therefore expect reasonable dispatch times anywhere from 1hr-2 business days.

When your order is dispatched, the tracking details of the order will be updated and a notification sent to you, either to email or mobile if you choose the option. Robot Specialist provides an electronic invoice with every order once it is dispatched. If at any point you want or need additional invoices, simply email us at customersupport@robotspecialist.com.au and we will happily send you additional copies.

This applies to every product listed on our website. ‘Total Order Spend’ includes all products purchased in a single transaction online excluding shipping cost. Robot Specialist is only able to accept orders from customers with a delivery address in Australia.

Estimated delivery times vary based on your location:

(Please note the above Australia Post COVID-19 delivery delays, when referencing the below timeframes)

• Melbourne Metro: 1-3 business days
• Sydney & Brisbane Metro: 2-6 business days
• Regional (NSW, VIC, QLD, SA and TAS): 2-7 business days
• Western Australia & Northern Territory: 3-10 business days

If you are not home to receive your order:

We use e-parcel to send your order and the standard delivery option is automatically set to Signature on Delivery. This means that if no-one is at home when the courier attempts delivery, the driver will leave a calling card with instructions to pick it up from the local post office, LPO or GPO.

If you wish to give Authority to Leave for your order, you may do so by advising us to change your order to Authority to Leave, this can be done when checking out in the additional comments section or including it in address details. We do not recommend this as an option for apartment blocks or houses, where there is no private/undercover space for delivery. Please note if you choose this option, you accept risk and liability should the parcel go missing.

We strongly advise that you choose a delivery address where you, or someone known to you, is able to accept the delivery (ie. to your home, office or workplace) within regular working hours of 9:00am to 5:00pm.

If your delivery has not arrived within the expected time frame, you can submit a track and trace request via www.auspost.com.au/track using the tracking/consignment number provided to you by email at the time of shipping or simply contact us on 1300 697 049 or email customersupport@robotspecialist.com.au and we will investigate further and get back to you with an expected delivery date. Please note that once an order leaves our warehouse with the specified shipping provider, Robot Specialist cannot be held responsible for any unexpected delays in delivery that occur which are outside of our control. 

A further note on this: we dispatch thousands of orders and are not informed of delays or problems once it has shipped. We would love to, but shipping systems do not give us that information. As the end consumer you are our first point of call when problems happen. Let us know as soon as you do and we will follow up for you and go out of our way to try and resolve it as soon as humanly possible! We are here to help.

For click and collect orders - simply choose click and collect at checkout and complete your payment, Once your order is ready for pickup you will receive a notification alerting you. Please note you must show driver's licence on pickup or we will be unable to provide your order and licence must be in name of the purchaser. Please note our opening times as we can only provide your order during our opening hours.

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Terms of Service This website (Site) is operated by Robot Specialist Pty Ltd . Throughout the Site the terms “we”, “us” and “our” refer to Robot Specialist Pty Ltd. Your access to and use of the Site, including your order of products through the Site, is governed by these terms and conditions of purchase (Terms). You are required to read these Terms before accessing or using the Site. By agreeing to these Terms, you represent that you are at least the age of majority in your state of residence or if you are under the age of consent then you must obtain your parent or guardian’s consent before accessing and using the Site. In addition to agreeing to these Terms (which govern the placement of an order), you agree to comply with our Terms of Use of the Site and such Terms of Use are incorporated herein. We reserve the right to refuse the supply of products to anyone for any reason at any time. All orders placed through this Site for a product is done so in accordance with these Terms and constitutes an offer by you to purchase the particular product for the price shown on the Site at the time you place the order. All orders are subject to availability and acceptance of the offer contemplated herein. You agree to provide current, complete and accurate information for all orders placed on this Site. You agree to promptly update your information, including your email, so that we can complete your order and contact you as needed. Your offer to purchase any product at the displayed price includes being responsible for delivery charges which will be calculated and shown at checkout. Prices are inclusive of any relevant GST. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email only constitutes an acknowledgment and does not constitute acceptance of your offer. Each accepted offer to purchase products through this Site constitutes a separate legally binding agreement between you and us for the supply of those products. For each accepted offer we will supply you with the ordered products in accordance with these Terms. The Site may contain errors or inaccuracies and may not be complete or current and we reserve the right to correct any such errors and/or refuse to fill any orders that you may have placed based on incorrect information on the Site. Should we discover an error in the price or payment of any products which you have ordered, we will inform you of this as soon as possible. Any rejected offers to purchase products will be notified to you in a timely manner and any moneys paid by you will be refunded. We will only deliver products ordered through this Site to any location in mainland Australia and Tasmania. We reserve the right to refuse to deliver to any other location. The delivery fee to deliver your order to your nominated delivery address will be displayed to you when you place your order. Risk and title to the products passes to you on the date and time of delivery. We may cancel any part of an order at any time including where the products in that order are not available, or where there is an error in the processing of your order, or where there is an error in the price or any other relevant information displayed on the Site at the time of the order. You will receive notice of any such cancelled order in a timely manner. We will refund the amount paid by you for any order cancelled by us where applicable. You are entitled to cancel an order by contacting customersupport@robotspecialist.com.au or calling 1300 697 049 during our set business hours at any time prior to the dispatch of that order. You will be entitled to a full refund of moneys paid. We do not accept a request to return and refund purchased goods where you have simply changed your mind, made a wrong selection or have simply found the goods cheaper elsewhere. If you wish to return a product that is not damaged then you may return the product in all original packaging but you acknowledge that we will not refund any delivery charges in the absence of damage. We will only refund the delivery charges if the products are determined to be faulty and the fault did not arise through any misuse, abnormal use or negligent use of the products. For further information, please see our Returns Policy here. Where you are entitled to a refund of your payment we will use our best endeavours to process your refund within a timely manner. Your funds will be refunded back to the same method of payment you used to make your online purchase. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For further information, please see our Returns Policy below. Where any law implies any term in this agreement and such term is prohibited from exclusion or modification by us, then the term is taken to be included in this agreement. However, our liability for breach of such term will be, if permitted by law, limited to one of the following remedies (at our option): (a) In the case of information, the resupply of the information; (b) in the case of services: the resupply of the services; or the payment of the cost of resupply; and (c) in the case of goods: the replacement of the goods, the supply of equivalent goods, the repair of the goods; the payment of the cost of replacing the goods (or of acquiring equivalent goods), or the payment of the cost of having the goods repaired. Subject to any prohibitions under any applicable law, we exclude all implied terms and warranties whether statutory or otherwise, relating to the Site or the subject matter of this agreement. Subject to anything mentioned hereinbefore, we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the use or inability to use the Site, the information contained on the Site and this agreement. OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. You acknowledge that the Site is provided “as is” and that we do not make any warranty or representation of any kind, express or implied as to the suitability of the Site, in respect to any information, content and materials contained in the Site or a products for any purpose. Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise. We may, in our absolute discretion, change these Terms from time to time. We recommend that you read these terms carefully each time you use this Site or purchase a product through this Site. We will not be liable for any delay in performing any of their obligations if such delay is caused by circumstances beyond our reasonable control, including but not limited to, failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This agreement is governed by the laws of Victoria, Australia. Each party submits to the non-exclusive jurisdiction of the courts thereof.