●Dear Buyers 

If you have any concerns about the condition of our products, please feel free to contact us.

We will respond flexibly by sending you additional images of the item.

We regularly offer discounts on sales and promotions,

If you would like to negotiate a discount, please send us an offer or message. We will do our best.

If you would like to combine your orders, we will do that as possible as we can.

Please feel free to contact us before purchase.

You are really welcome.

●Please Note

Please notice the import duty / customs duty are not included the item price.

These charges are the buyer's responsibility.

Please check with your customs office about them.

Under value merchandise or mark as a GIFT on custom label is never accepted because it is against law.

We must declare exact price and describe as a merchandise

Please notice the possibilities of delays from customs inspection.

Buyer is responsible to pay for import duties and taxes.

●Regarding product photos:

The appearance of the product may vary depending on the lighting conditions used to photograph it.

Please keep this in mind when making a purchase.

●Payment 

We only accept payments via Managed Payments.

●Shipping 

All items will be shipped from Japan.

Since it will be shipped from Japan, the customer will be responsible for any customs duties.　　

We can only make shipment to the registered address with your ebay account.

All orders are processed within 1-2 business days.

Orders are not shipped on weekends or holidays.

Shipments will be made by DHL or Fedex or EMS (Japan Post Office)

●Delivery time

1. Delivery usually takes approximately 2-5 business days in USA
2. Shipments might be delayed due to the following reasons:

• Bad weathers
• Public holidays
• Delay at the customs office

●Returns/Cancellation Policies

• As we selling our items on other websites ,at the same time, if the item was sold out before your purchase, your order will be cancelled with a full refund
• Customers are allowed to return the item within 30 days from the delivery or pick up date for a full refund.
• Items without the security tag are not allowed to be returned.
• All fees imposed during the return shipping are the responsibilities of the customer
• Please contact us before starting a return
• Please provide us the tracking number once return shipment is made.
• If the mistake caused by human error is occer, please forgive me for cancelling by us.
• The mannequin and outer box shown in the background of the photo are decorations and are not included.
• The included items are only those listed in the accessory section description above.

Osaru Japan is a web shop operated by an Osaka-based trading company with a history of over 40 years.

We have extensive experience in running an e-commerce operation, and this store specialize in selling a variety of Authentic Preowned Designer items.

We purchase only at auctions between specialized traders, and sell them after authenticity verification and inspection.

All items are 100% guaranteed authenticity.

If you decide to return the product as a fake, you will need to certify it by requesting repair at a regular store.

Please feel free to ask us about authenticity of the items.

Shop with confidence at our store!

Second Hand Dealer Permit

Osaka Public Safety Commission Permit : Article No.62232R024007