Refund Policy:
Change of Mind refunds is not accepted. Refunds are accepted if there has been a mistake on our end. The Buyer must inform us within 30 days of receiving the items and the items must be returned unopened and in their original packaging.
*Due to the nature of these items, it is the buyer's responsibility to ensure that they are not sensitive to any of the ingredients within as refunds for these issues will not be accepted due to hygiene reasons.
If the buyer has failed to collect their items and it has been returned to us, a reshipping fee of up to $15 will apply depending on the size and weight of the order.
In the unlikely event that a faulty product has been received, please contact us within 7 days of receiving your order so that we can arrange for the product to be replaced.
To be eligible for a return, your item must be unused and in the original packaging that you received it.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping & Handling
The item(s) will be shipped same business day till 12pm when payment has been confirmed.
Item(s) will be sent to your eBay address (please check if completed correctly to avoid delay or wrong address issue in shipping).
Standard AusPost shipping 3-7 days & Express AusPost shipping 1-3 days (some remote/rural areas may take longer).
Any questions or have a problem with your order? Contact us during business hours (Mon. - Fri., 10 - 6pm) and we will get back to you on the same day. Please allow extra time outside of these contact hours.
Feedback:
If you are unsatisfied with the purchase, please contact us to resolve any issues before leaving a negative or neutral feedback.
If there are no issues with the purchase, please leave us a positive feedback and 5 stars. It would mean a lot to us.