eBay

Welcome to MK Jewels

We are a distinguished jewelry manufacturer with a presence in both the USA and India. Our expertise lies in crafting a diverse range of fashion and fine jewelry. If you are looking for options related to bulk purchases, wholesale opportunities, or personalized custom orders, we invite you to reach out to us directly through eBay's messaging system. Rest assured, we will promptly respond with the most competitive pricing tailored to your needs.

At MK Jewels, we take pride in offering extensive customization options. Your vision and personal touch matter to us, and we are committed to bringing your jewelry ideas to life. Here are the key aspects that you can personalize:

If you ordered a ring and did not specify the ring size, please confirm your ring size within 24 hours. If we do not receive confirmation within 24 hours, we will send the ring in the standard size, US 7.

1. Customized and Personalized Item Policy

Introduction

At MK Jewels, we strive to provide our customers with high-quality, customized, and personalized items. This policy outlines the terms and conditions related to the purchase, customization, and return of these items.

Customization Options

Ring Resizing: We can adjust the ring size to ensure a perfect fit.
Redesign: If you have a specific design in mind or wish to modify an existing piece, we're here to make it happen.
Metal Change: We offer a variety of metals to choose from, including 925 Sterling Silver, 10k Gold Plated, 14k Gold Plated, and 18k Gold Plated.
Metal Color Change: Pick from White, Rose, or Yellow metal hues to suit your preferences.
Color Stones: Elevate your jewelry with a choice of colored gemstones such as Red, Green, Yellow, Blue, Black, and more.
Engraving: Personalize your jewelry with engraving. Please note that the number of characters will depend on the available space in the jewelry piece.

At MK Jewels, we are dedicated to transforming your jewelry into a unique and personalized masterpiece. Your satisfaction is our utmost priority, and we look forward to assisting you in creating the perfect jewelry piece that reflects your style and preferences.

Customization Process

Ordering: Customers can customize their items by following the instructions provided on the product page. This may include choosing colors, adding text, designs, size, engraving or uploading images.
Approval: Once the customization details are submitted, our team will review the design. Customers may receive a proof for approval before production begins.
Production Time: Custom items require additional time to produce. Please allow 4-6 days for production in addition to standard shipping times.

Accuracy of Information

It is the customer's responsibility to provide accurate information for customization. Double-check all spelling, dates, and design choices before submitting your order.
MK Jewels is not responsible for errors in customization details provided by the customer.

Changes and Cancellations

Changes to customization details must be made within 24 hours of placing the order. After this period, changes may not be possible.
Orders for customized items can be canceled within 24 hours of placing the order. After this period, cancellations are not permitted.

Returns and Exchanges

Customized and personalized items are non-returnable and non-refundable unless there is a manufacturing defect or an error on our part.
If there is an issue with your custom item, please contact us via eBay Message within 24 hours of receiving your order. Provide detailed information and photographs of the defect or error.

Warranty and Repairs

Custom items are covered under our standard warranty for defects in materials and workmanship. This does not cover normal wear and tear or misuse.
If your custom item requires repair, please contact our customer service team for assistance.

2. Payment Policy

Payment Method: We exclusively accept payments via PayPal. PayPal is a trusted and widely recognized online payment platform that ensures the security of your financial transactions.
Credit Card Payments: In addition to PayPal, you have the option to make your payment using a credit card as a PayPal guest. This offers you flexibility in choosing your preferred payment method while still benefiting from the safety and convenience of the PayPal system.
Payment Deadline: We kindly request that payment be made within 3 days from the time of purchase. Timely payment not only ensures a smooth and efficient transaction but also allows us to promptly process and ship your order.

3. Shipping Policy

Worldwide Shipping: We are delighted to offer worldwide shipping, ensuring that our exceptional jewelry reaches you, no matter where you are.
Handling Time: Our standard handling time is 3-10 business days, commencing after the receipt of cleared payment and confirmation of the ring size. Please note that our business days do not include Saturdays, Sundays, and public holidays. We strive to prepare and package your order with the utmost precision during this time.
Shipping Address: For your security and to facilitate a smooth and hassle-free shipping process, we exclusively ship to PayPal verified addresses. We kindly request that you keep your shipping address up-to-date and provide us with a complete shipping address, including a contact number.
Delivery Time: Depending on your location, you can expect your order to arrive within the following time frames:

United States: 10 to 15 business days (after dispatch)
United Kingdom, Australia, and other countries: 20 to 25 business days (after dispatch)
Please be aware that during peak seasons, delivery times may extend slightly. Rest assured, we do our best to ensure a timely delivery.

Expedited Shipping: If you require a faster shipping method with online tracking and delivery confirmation, we offer an expedited shipping option for an additional fee of $20-$70. With this expedited service, you can anticipate your order to arrive within 5-10 working days. To request expedited shipping, please reach out to us, and we will be pleased to assist you.

4. Return Policy

We want your experience with MK Jewels to be nothing short of exceptional. Here is our return policy to ensure your peace of mind:

Contact Us First: Before returning any item, please reach out to us. We will provide you with our return address and guide you through the process. Contacting us beforehand ensures that we can streamline the return procedure for you.
Shipping Address Responsibility: It is crucial that you provide us with the correct shipping address. MK Jewels cannot be held liable for returns resulting from incomplete or incorrect addresses.
Acceptance of Returns: We gladly accept returns under the following circumstances:

Manufacturing Defect: If you receive a product with a manufacturing defect, we will address the issue promptly.
In Transit Damage: In cases where your item sustains damage during transit, we will assist you in resolving the matter.

Exceptions: Returns will not be accepted if the reason provided by the customer is "I don't need it anymore," "I changed my mind," "Ordered by mistake," or "Found a better offer from another seller."
Valid Reason Requirement: If a customer wishes to initiate a return, they must provide a valid reason supported by proper evidence. Valid reasons may include but are not limited to: item received is damaged, item received is significantly different from the description, or the wrong item was received. Customers must provide clear evidence, such as photos or descriptions, to support their reason for return. Returns initiated without a valid reason or proper evidence may not be accepted. We reserve the right to request additional information or evidence to validate the reason for return before authorizing the return process.

5. Care Points

To prolong the beauty and durability of your gold plated silver jewelry:

Keep it Dry: Remove gold plated silver jewelry before showering, swimming, or engaging in activities where it may come into contact with water.
Avoid Chemicals: Harsh chemicals present in perfumes, lotions, hairsprays, and cleaning products can accelerate tarnishing and fading. Put on your jewelry after applying these products to prevent exposure.
Store Properly: Store gold plated silver jewelry in a dry, cool place away from direct sunlight. Consider storing each piece in a separate pouch or compartment to prevent scratching and tangling.
Clean Gently: Use a soft cloth to gently wipe the jewelry after each wear to remove any oils and dirt that may have accumulated. Avoid using abrasive cleaners or harsh chemicals as they can damage the plating.
Limit Contact: Minimize contact with rough surfaces and abrasive materials to prevent scratches and wear on the gold plating.
Re-Plate if Necessary: If the plating starts to fade or wear off, consider having the jewelry re-plated by a professional jeweler to restore its appearance.

6. Buyer's Feedback

Importance of Feedback: Your feedback holds immense significance for us. We value your input and continuously strive to improve our services.
Positive Feedback Appreciated: We genuinely appreciate Positive Feedback accompanied by 5-star ratings. Your satisfaction is our ultimate goal, and we aim to reciprocate your positivity.
Contact Us for Issues: If you encounter any questions or issues with your order, please do not hesitate to get in touch with us. Reach out through eBay messaging or our customer service email before resorting to neutral/negative feedback or opening an eBay request. We are committed to resolving any problems to your satisfaction.
Response Time: Due to the high volume of communication we will respond via ebay message within 24 hours