Custom Tax
Please be aware that eBay requires customers to handle any VAT, duty, or custom taxes not covered in the product or shipping fees. To avoid unexpected charges, we recommend reviewing your local customs policy before purchasing. If your package is declined or returned due to customs taxes or duty, you will be responsible for the shipping cost and a 10% restocking fee (based on the total price). Should your package be held at local customs, it is your responsibility to promptly contact your local customs office and FedEx/DHL & Post Office. If you need documents to clear customs, please message us on eBay, and we will provide them after verification with our courier.
Shipping
Please be informed that all items will be dispatched from South Korea after undergoing a thorough double-checking process. To uphold the quality of our service and products, we meticulously pack and inspect all items under CCTV surveillance. Additionally, we retain the records until the successful delivery has been confirmed. Shipping options and associated costs can be found in the shipping and payments table.. It's imperative to furnish us with your complete and accurate shipping address at the time of purchase, as address changes post-purchase are not feasible. We commit to providing a tracking number within 2-3 days of shipment (excluding weekends and public holidays) for all shipping methods:
Economy shipping: Tracking number provided. Estimated delivery time is approximately 30-45days.
Standard shipping: Tracking number provided. Estimated delivery time is approximately 20-35 days.
Expedited shipping (EMS/DHL/FedEx): Tracking number provided. (7-14days)
This option ensures faster delivery.* Please note that if you opt for Economy shipping, delivery times may vary, typically ranging from one to a couple of months depending on your location.
Return Policy
We want to ensure your complete satisfaction with your purchase. If for any reason you need to return an item, you have a 14-day window from the day of receipt to do so. However, before initiating a return, please reach out to us immediately so we can assist you with the necessary arrangements.
To process your return smoothly, please ensure the following conditions are met:
Refunds will be issued according to the following conditions:
Please note the following regarding returns:
Once we receive the returned product, we will promptly issue a refund. If you have any questions or concerns, please don't hesitate to contact us.