Our Return policy only covers items that are DOA, or not as described. You have 30 days of receiving the item to let us know what troubles you are having and that you would to start a return. We will not accept returns without contacting us first. Once we receive the item, we will either exchange or fully refund. At Surplusbydesign, items sold “As-Is” or “Working As-Is” are NOT eligible for returns, refunds and/or exchanges. AS-IS or Working AS-IS items are FINAL SALE. Upon discovery of issues with “As-Is” and “Working As-Is” items, we stop testing and issues may not be limited to those outlined in our listing Any unit / item that comes with a battery, the battery may or may not be functional (fully or partially). Regardless of the product is listed as brand new, open box, used or as-is. We will not authorize any refund for a battery related issue. As batteries are consumable items with limited life spans it is the responsibility of the purchaser to bid / buy accordingly with our battery policy in mind. We cannot guarantee any further or existing manufacturer warranty. We do not offer extended warranties on any of our items for purchase. |