THE
MANUAL IS COMPLETE AND COVERS THE FOLLOWING AREAS:
INTRODUCTION
CUSTOMER COMPLAINTS ARE IMPORTANT FACTORS COMMONLY CONTRIBUTING TO COMPLAINTS
PRE-DELIVERY/DELIVERY
WARRANTY
EXPLANATION
CUSTOMER ORIENTED APPROACH
DECISION
CONFIDENCE IN COMPANY PERSONNEL
CARELESS STATEMENTS
OVER SELLING/MISREPRESENTATION
COMMITMENTS
ESTIMATES
COURTESY
WRITTEN CONFIRMATION
CONFIDENTIALLY
DEADLINES
WHO SIGNS THE CHECK
PREVENTING CUSTOMER COMPLAINTS
WHAT YOU CAN DO TO MINIMIZE COMPLAINTS
PRODUCT SUPPORT
WARRANTY
WHAT TO DO WHEN A COMPLAINT ARISES
WHEN YOU REQUIRE ASSISTANCE
DECISIONS-WHEN YOU REQUIRE ASSISTANCE
REPEAT COMPLAINTS
HOW COMPLAINTS TO RACINE ARE HANDLED
THE FRONT AND BACK COVERS HAVE DIRT ON THEM AND SOME OF THE PAGES HAVE DIRT AS FOUND ON ANY MANUAL IN ANY REPAIR SHOP
THE
MANUAL IS APPROX 6 1/2" X 3 5/8" X 1/8"
I RECENTLY PURCHASED APPROX 100 SERVICE MANUALS FROM A BUSINESS THAT REPAIRED TRACTORS,SKID STEERS,AND OTHER COMMERCIAL EQUIPMENT THAT CLOSED
SEE
MY PICTURES OF THE ITEM YOU WILL RECEIVE
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