We do work with our customers to provide the best customer service, the best products, and the most cost effective methods of receiving those products, so please let us know if you have any questions and you will get a quick response!
****Lawn Shadow F.A.Q.**** Q) Do you sell the patterns for your shadows? A) No, we do not sell them at this time. Q) It says you have these in stock, why do I have to wait 4-6 weeks? A) E-Bay has not created an option for custom items that are made-to-order, so when it shows a number, that is how many we will sell before we have to renew the listing or update the quantity again, although we sometimes do have certain ones in stock. Q) Could you make this in metal instead of wood? A) We only work with wood. Q) Could I get this in a smaller or larger size? A) Yes, but it would take additional time to redesign the pattern, and would, of course, change the price due to less/more in the cost of goods and services to fulfill your order. Q) Could I get this in full color or a different color in general? A) Yes, please message us and let us know what you are looking for and we can offer a quote if there is a price difference. Q) Can you make this out of pine or other type wood? A) Unfortunately, most trees are harvested before they become the size we would need them to be to make our shadows, and the cost would be astronomical. We could piece them together I suppose, but it would make them less sturdy, and much more expensive for the cost of time to do this and would not produce the quality items we pride ourselves in providing to our customers. Q) Can I get it sooner than the listing states I can expect it? A) We always try our best to accommodate our customers if you let us know when ordering, and many times you will receive it before the expected delivery window listed. We are required by E-Bay to give the maximum amount of time it may take us to create your item and ship out. Q) Do you offer other shadows? A) Yes, we have several hundred different shadows we offer, with new ones coming out constantly--everything from military memorials, sports, dogs, north woods themes, cowboys, holidays, etc. Please check out our other items or contact us! Many times we can accommodate even really special requests! These would make a great gift for someone who decorates in themes, wants to spruce up the garden, or appreciates handmade items and supporting small businesses! Like what you see? Check out our other items! **** About Us **** We are a small family owned and operated business that specializes in handmade items including kitchen linens, soy candles, wood trash bins, benches, shelves, etc. We specialize in custom orders on many of our items, so if you are looking for a certain color, theme, size, etc., just let us know! We can help with suggestions and recommendations for all of our item and if you are looking for a very special item, we may be able to help you! We make everything we sell on site at our brick and mortar store here in Sheboygan, Wisconsin -- The Maple Tree! We take great pride in our work and our customer service, so let us know what we can make for you! At The Maple Tree, we treat every customer like they are our only customer! **** Shipping Info **** We ship using USPS and FedEx shipping services. We offer FREE shipping to the lower 48 states, but will also ship outside of the U.S. As a courtesy to all of our customers, we do include tracking on all of our items as well as insurance for anything sent USPS Priority or FedEx!!! We do ship to Alaska, Hawaii, U.S. Virgin Islands, APO/FPO/DPO as well as internationally, but you will need to contact us for delivery fees outside the contiguous states! Please include your full street address, country and zip code when inquiring! We will quote for the least expensive shipping method available unless otherwise requested. We are not responsible for undelivered/delayed packages for shipping methods without tracking and to locations where tracking is not available. We do offer delivery within 150 miles of our brick and mortar store for no additional charge with exception of Illinois locations due to toll roads. We use recycled materials to pack and ship our items for savings that we pass onto our customers, as well as reducing our carbon footprint and use these materials one more time before they are disposed of. These materials include recycled cardboard, newspaper, and paper shred. **** Payment Info **** Payment for this item is due within 7 days of committing to buy! If you have any questions, please feel free to ask us!!! **** Return Info **** Returns and exchanges are accepted within 15 days of receipt of your item. If you have any questions, please ask prior to purchase! Buyer to pay return shipping charges as well as new shipping charges for exchanged items unless the item was defective or not as described in the listing. |