Thank you for shopping with us at Gem Avenue
We take pride in our Quality items, Competitive prices and exceptional customer
service. We hope you find your shopping experience with us here at Gem Avenue to
be a good one, and should you have any questions or concerns please feel free to
contact us. We look forward to assisting you and ensuring that you are a
satisfied customer not only at the time of your purchase but after as well.
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We Ship To All Locations Within USA. We Will NOT Ship
To Any Other Locations. No Exceptions.
Shipment is processed once payment has cleared. Orders are processed and shipped
within 1 business day following receipt and clearing of payment. For orders
placed after 12:00 noon EST., shipment will be processed the following business
day.
Upon the processing of your shipment, A Confirmation email will be sent to you
that will include a Tracking number, along with the details of your shipment
(shipment date, etc.)
We sincerely thank you and appreciate your business. Our primary goal is to
make you a satisfied customer. In the case that you are not satisfied with your
item or simply would like to return it, Please see our return policy and
additional information below.
- No restocking fee for a return item.
- Your payment must have been received by its due date (7 days from the close of
auction).
- The returned item must be in our possession within 30 days of the date you
received it.
- Rings that were resized or engraved per your request cannot be returned.
- Returned items must be in the original condition, not used or altered and
should be returned with all original documents.
- All tags and inserts found on items must remain intact.
- Shipping cost are non refundable.
- International purchases are non returnable.
- Please allow 2 to 3 weeks to process your return. We request and appreciate
your patience.
- Abuse of our return policy will not be tolerated. We reserve the right to
refuse refund requests for excessive
returns by a customer.
WE ACCEPT PAYPAL
Payments are due within 7 days of winning an auction item or a Buy it now
purchase.
Our Paypal account is setup to accept your payments only when you go through our
checkout system. So prior to sending payment you MUST checkout at our secure
Checkout system. Please read the next section titled Checkout for more
information.