What is a refurbished product & what to expect when buying a refurbished item? 

A refurbished laptop is almost identical to a brand-new laptop, but just with some signs of previous use or a very minor fault. All of our items are either customer returns or ex-display items, this means that the performance and speed of the item won’t be far off what you would expect when new. All items are graded and priced accordingly, meaning you can get a much better specification item, for the same price you would pay for a lower spec, brand new. 

All machines are fully tested to the highest standard, ensuring every laptop we send out will perform to the highest of its ability. All of our refurbished products come with a minimum  

3-month RTB warranty for peace of mind, we also offer the highest level in customer support should you have any problems. 

Unlike most refurbished item sellers, we grade & photo each item individually so you know exactly the condition of the item you are buying. 

Buy with confidence from Stock Must Go LTD 

exdemolaptops is a trading name of Stock Must Go LTD 

When you buy products from Stock Must Go, you can rest assured that we a member of our team has taken the time to list the item whilst in front of them to give you an honestly described product listing. We also offer friendly customer service and fast delivery to ensure our customer receives the best possible buying experience. 

Paying for goods 

Our preferred method of payment is PayPal, the safest and easiest way to pay for goods on eBay. 

**It’s important that you only pay for goods when you know that you will be available to receive the delivery on next working day** 

Delivery & Collection 

Our main courier is APC Overnight – All items paid for before 3pm will be shipped on a next working day delivery (excluding bank & public holidays). Our courier aim to have all items delivered by 12pm so you’ll need to be at the delivery address to sign for the goods. 
Unfortunately we do not ship any items on a Saturday – Therefore any items paid for after 3pm on Friday will be dispatched on Monday. 
No item will be left "safe" or with a neighbour unless requested prior to dispatch. 

Deliveries to Northern Ireland (BT Postcode) and Out of Area locations will be dispatched on a 2-5 day service although eBay may still show the estimated delivery as next day.  

Saturday deliveries are available at an extra cost. If you require delivery on a Saturday, please contact us.  We’d be happy to help. 

Stock Must Go LTD do not take responsibility for missed deliveries and therefore cannot offer any full or part refund on this basis. 

If you wish to collect your item from us, please message or call us to arrange this. The item must be won on eBay initially, although we do accept cash or debit card payment on collection. 

If you experience any problems with your delivery, please contact us directly through eBay messaging.  

Items damaged in transit 
We pack our products well, but if you receive an item that has been damaged in transit, you can either refuse to take delivery of the item or sign for the item as “damaged”.  It may also be the case that you realise that the item is damaged after taking delivery of the goods.  In all cases please notify us within 12 hours of the delivery and we’ll be in touch with you to help resolve the problem to your satisfaction.  You can contact us easily via eBay messages, please refrain from opening a case as this will only delay the situation. 

Contacting us 

We love to hear from our customers and are always happy to help you before, during or after you’ve bought from us.  The best way to contact our team is through the eBay messaging system. You can send us a message by using the "Questions and answers" section towards the bottom of this page and we’ll respond to your enquiry quickly. 

Leaving Feedback 

Our business thrives on five-star feedback from customers like you!  It’s our aim to provide you with great products at a great price, along with a great service. If for any reason we haven’t exceeded your expectations or you are unhappy about any aspect of your purchase from us, please contact us directly prior to leaving feedback or opening cases and we’ll do everything that we can to help you. 

** Our business thrives on five star feedback from you!   ** 

Your right to cancel the order 

You have the right to cancel your order within 30 days of payment being received. If you would like to cancel an order and return an item to us, please contact us via eBay.  We will then provide you with shipping information and will refund you once the item is received back. The cost of returning items to us is payable by the customer. 

Stock Must Go 90 Day Warranty 

Every item sold by us at Stock Must Go is covered by our 90-day warranty return to base warranty (unless stated otherwise). 

The 90-day period begins from the date of delivery. If during this period, your item develops a fault, please get in touch with us straight away.  We will endeavour to diagnose and fix the fault over the phone, but if we are unable to do this, then you will be provided with return instructions. Once the item has been returned to us, we will either repair, exchange or issue a refund for your item. Return postage costs are the responsibility of the customer, repaired items or exchanges will be returned at no extra charge to the customer. 

Our warranty covers all that would be covered by the product manufacturer, however we do not cover faults caused by accident, neglect, misuse or normal wear and tear. This warranty does not cover consumable parts of the item, such as the battery.  If you do require any further information, please let us know and we will be more than happy to help.