Items are dispatched via Royal Mail First Class Post (or DPD for orders over £50).

If an email address or mobile number is provided, we may provide tracking updates where possible. These details will not be used for any marketing purposes

Some items will need to be ordered from our suppliers' warehouse and may take up to 1 to 3 weeks to arrive. In the event that this happens, we will notify you as soon as possible and inform you when the part has been shipped.

We aim to dispatch all goods on the same working day they are ordered or by the next working day, if orders are received after 5.30pm. In the unlikely event of a stock shortage, orders will be refunded within 1 working day and you will be notified immediately.

Orders of £50.00 or more, will be tracked and insured.

Delivery may occasionally be affected by circumstances beyond our control, in this instance, we will provide updates on your order to ensure your item arrives as soon as possible.

All orders are carefully packed to ensure the safety of your item, in the event that the packaging has arrived damaged, please sign the delivery note to that effect and accept the order. Contact us immediately to arrange a replacement or refund.

We currently only deliver to the UK, Republic of Ireland, Isle of Man, Jersey and the Channel Islands

Returns are FREE & EASY.

For all exchange & returns queries please contact us via the eBay Message Centre.

Returns will be processed within 1 working day of receipt at our warehouse.

We'll send you an email as soon as we've completed your return, letting you know your parcel has been received & a refund or exchange has been processed.

Refunds will be issued to the payment method you used to place your original order. This typically takes 5 working days in the UK, depending on your payment method issuer.

Please use the following address and clearly label with 'Returns' and your eBay order number:

Returns
eBay order - ####
Fowlers Parts,
2-12 Bath Road,
Bristol,
BS4 3DR

Your Paypal account will be refunded once we have received your return.

In all cases, goods must be received before refunds are given.

We'll email you once the item is received by our warehouse.

You can expect your refund to be processed within 48 hours of us confirming we have received the item. You will receive an email confirming your return has been received and a refund has been processed.

Express delivery costs will only be refunded if you notify us within 30 calendar days of delivery, and:

• You received an incorrect item
• You received a damaged item
• You received a faulty item

Please note that it can take up to 5 days for a refund to appear in your PayPal account.