These items are custom made to order and come under the distant selling regs for personalized items

i.e if the item as a fault or we have made a mistake then once to item as been returned {we refund postage}

then a replacement will be posted out 

we endeavor to get it right first time, by sending a screen shot of how the item will look in the size you buy so you can see how it will look before we engrave the item

dispatch time can be longer the the 5 working days when busy as emails between use can delay the item if not replied too

photo/text need to be emailed to 

ebay message or address in about seller

and to include your ebay name item needed 

all emails will then be via the address the photo was sent with or a paypal address so that the item can be tracked ,as we can not track photos under ebay names and multi accounts, and ebay emails will  not be replied to when the item as been bought,this is the stop confusion so we can reply to questions

please see feed back