Contact us

 

We can be contacted at any time through eBay messages if you have any questions, comments or product requests. We will respond to you within 24 hours and do our best to help you out! We encourage our customers to contact us with any questions or concerns! We’d like to ensure that you are completely satisfied with your purchase.

 

  • *Please confirm prior to purchasing that this item is compatible with your application. We are not responsible for compatibility issues after purchase*
  • Full payment is expected within 48 hours of auction close

Payment                Buyers can make COMBINED payments within 14 days

  • Please note that after 7 days, an eBay “unpaid” case will automatically be opened. Please contact us if you would like to make other arrangements
  • PayPal is our preferred method of payment. If for any reason you are unable to make the payment, please contact us
  • PayPal payments must be from a verified PayPal account
  • We do not accept any other form of payment (No exceptions)
  • 8% sales tax will be added to winning bid amount to California residents

 

 

 

  • OUR SHIPPING CUT-OFF TIME IS 2PM PST. ANY ITEMS PAID AFTER THIS TIME WILL NOT SHIP UNTIL THE FOLLOWING BUSINESS DAY

 

  • We only ship to a confirmed address as indicated in PayPal. Please make sure that the address you provided at checkout is correct. This is to protect you

 

  • Please note there is a 20% restocking fee and the actual cost of shipping is not refundable. Cosmetic issues are not covered under warranty.

 

  • For PO Box orders, we will automatically have them shipped through USPS. USPS may take longer than UPS Ground and can not guarantee estimated delivery time.

 

Shipping            -     A surcharge will be added for Alaska, Hawaii, and Puerto Rico buyers

  • All international orders will be shipped through eBay’s Global Shipping Program
  • Standard Handling time: 1-3 business days from the date of payment. We will notify the customer of any delay that may happen
  • Estimated Order Transit time: 2-8 business days from the shipment date
  • We ship all orders using the UPS or USPS at our own discretion

 

  • There will be no exception to this policy. By placing a bid or order with us you have entered into a binding agreement that you acknowledge and accept our procedures

 

  • For International Buyers:
  • We are not responsible for duties and taxes. Those are to be paid by the recipient/buyer
  • No returns for International Buyers
  • Refund are only on the final price that the item was sold for!!
  • We are not responsible for shipping costs on the buyer’s end (no shipping costs refunds)
  • YOUR SATISFACTION IS OUR UTMOST PRIORTY!!!

Returns              -    If a piece of equipment is defective in any way that is not described, please message us via

                                  eBay messaging and we will do our best to troubleshoot or replace the defective equipment

           

  • If we do not have a replacement piece in stock, we will refund the cost of the equipment
  • Items must be returned in the same condition they were in when shipped
  • 30-Day Money Back Guarantee for end users
  • 14-Day Money Back Guarantee for re-sellers/brokers
  • All product and component serial numbers are cataloged for tracking purposes