CUSTOMER SATISFACTION Before leaving negative feedback, please let us help you with any concerns. We strive for 100% customer satisfaction here at AlgaeDepot™ and want nothing but the best experience for our customers! During warm climates, Phytoplankton orders are insulated and shipped with cold packs to ensure alive arrival. If you believe there is an issue with the Phytoplankton culture, please provide photos of the original packaging and bottle BEFORE USE (must provide evidence on same day of delivery and retain ALL original packaging). *** We only ship out Monday-Wednesday *** *** To qualify for FREE RETURNS, buyers must follow our DOA policy *** Thank You! Algae Depot™ L.L.C. | algaedepot.com |