We strive to provide you with quality fashion accessories, but it might not perform as expected by the time it's delivered or after a time. In such cases, you may ask for a replacement or a refund. After you receive your order, please do use them first to see whether they can work well.

7 Days Money Back Guarantee and 90 Days Quality Warranty

We have a 7 days money back guarantee on all our products from the date you received it without any reason. You should return the item in its original condition to us. In that case after we receive the returned items, we will refund you the payment excluding actual shipping fees already incurred. We have certain guarantee period for our products from the date of original purchase, usually come with 3 months warranty, please check the Guarantee section in item description carefully.

If your items have any problem unfortunately, please contact us via LiveChat or Emails ASAP with following information:

1. Order Number / 2. Problem Description / 3. Video or video link or picture. (Video/video link or picture must be straight to the point and show the problem clearly.)

If anything unclear, please feel free to contact us :).

We will ship the items within 2-6 working days after the payment is reached. Please feel free to contact us at first when any problem happens to the shipping instead of opening a dispute. A full name and a phone number is important when you leave the address. Import duties,  taxes and charges are not included in the item price or shipping charges, which are buyers’ responsibility.

This floppy hat can be worn folded up or down. The straw fiber was treated with sunscreen coating, so it will be softer than normal straw hat. If wrinkles appear, please use an iron to flatten at low temperature or wipe with a wet towel. 

Please don't order it if you mind the wrinkles. And any problem, please feel free to contact us, we will try our best to solve problems for you.