SUMMARY
HIGH QUALITY AND SAFE: The Cable has been extensively tested for safety and durability. Use our very own Lite-am® brand to give you the Best Quality. No more broken ends with the standard cheap PVC external jackets which produce tears at the connector ends. Use our very own Lite-am® brand to give you the reliable edge.
WARRANTY: All Lite-am® branded products have a 12 months warranty that begins on the date
of purchase. If there are any product quality problems, please feel free to
contact our customer service agents for help.
Quality
Quality control
Lite-am stands for quality. Therefore, as for every Lite-am
product, a strict quality control takes place at the certified production.
SHIPPING
Orders received before 2:00 pm GMT, with cleared funds will be dispatched same day with your chosen delivery method at check out.
Orders received on weekends and public holidays will be dispatched on next working day.
Who will deliver?
We use Royal Mail, DHL, DPD, Interlink, UPS and wnDirect to ship your item to UK & Worldwide
Can I change shipping address?
PayPal do not allow for us to change address once the order is placed. However, you can change shipping address by adding your new address in "PayPal" before ordering and then choose your new shipping address at check out.
Please do not send any eBay message or add note in order for address change, as we cannot change your shipping address once order is placed.
We will dispatch items to PayPal registered address only. Please make sure your address is correct. Undelivered items will only be dispatched after re-payment of postage charges.
UK (Mainland) Estimated Delivery Time
We do offer express shipping if item required urgently please choose "Express Delivery" at check out, UK estimated delivery time within 1-2 working days.
Economy delivery
2-4 working days (Sometimes courier / Royal Mail can take longer to deliver, due to unforeseen circumstances)
If you did not receive your item within 5 working days, please contact us through eBay messaging system.
Standard delivery
1-3 working days (Sometimes courier / Royal Mail can take longer to deliver, due to unseen circumstances)
If you did not receive your item within 5 working days, please contact us through eBay messaging system.
Express delivery
1-2 working days
If you don't receive your item within 2 working days, you can contact courier directly and help them to deliver your item.
However if no luck then please contact us through eBay messaging system.
Note
Delivery to Jersey, Guernsey, Isle of Man, Orkney & Shetland, Inverness, Oban, Arran, Isle of Wight and Northern Ireland, sometimes may take little longer than estimated above.
International Shipping “Europe”:
We ship Worldwide. If International customer's need assistance before placing orders, please contact us by eBay messaging system.
We do offer express shipping if item required urgently please choose "Express Delivery" at check out, Europe estimated delivery time within 1-2 working days.
Europe Standard Delivery
If you did not receive your item within estimated transit time, please contact us through eBay messaging system.
Europe zone 1
Standard shipping transit time: 2-5 working days
Belgium, Czech Republic, Denmark, France mainland (only), Germany, Hungary, Republic of Ireland, Lithuania, Luxembourg, Netherlands, Poland, Slovakia, Slovenia and Sweden
Note:
France (Guadeloupe,Saint Martin,Martinique, Guyane, Guyane Française, Réunion, Pointe-à-pître, Capesterre Belle Eau Guadeloupe,Capesterre Belle Eau, Anse Marcel, Gros-Morne, Sainte Anne France, Le Lamentin,St Georges, Iracoubo, Macouria, Tampon,Le Tampon)
Standard shipping transit time: 5-12 working days
Europe zone 2
Standard shipping transit time: 4-10 working days
Italy, Portugal and Spain
Europe zone 3
Standard shipping transit time: 5-12 working days
All other European countries
Europe Express Delivery
Shipping transit time: 1-2 working days
Europe zone 1
(Belgium, Czech Republic, Denmark, France mainland only (see exclusions), Germany, Hungary, Republic of Ireland, Lithuania, Luxembourg, Netherlands, Poland, Slovakia, Slovenia and Sweden)
Europe zone 2
Italy, Portugal (see exclusions) and Spain (see exclusions)
Europe zone 3
(All other European countries)
Note (Exclusions /Excluded Areas):
Express delivery is not available to the following areas
(Even if you choose Express shipping we will ship with STANDARD SHIPPING)
France (Guadeloupe, Saint Martin, Martinique, Guyane, Guyane Française, Réunion, Pointe-à-pître, Capesterre Belle Eau Guadeloupe, Capesterre Belle Eau, Anse Marcel, Gros-Morne, Sainte Anne France, Le Lamentin, St Georges, Iracoubo, Macouria, Tampon, Le Tampon)
Portugal (Madeira, Funchal, Câmara De Lobos, Caniço, Santa-cruz, São Vicente, Canhas, Azores, Praia Da Vitória, Sao Bras, São Miguel, Madalena Pico, Angra Do Heroismo, Angra Do Heroismo, Rosário – Lagoa)
Spain (Ceuta, Melilla, Canarias, Costa Calma, Ceuta, Melilla)
International Shipping “Rest of world”
We ship Worldwide. If International customer's need assistance before placing orders, please contact us by eBay messaging system.
We do offer express shipping to many countries if item required urgently, please choose "Express Delivery" at check out, if eBay does not show the shipping cost automatically, then please contact us through eBay messaging system for assistance.
Australia, New Zealand and USA
Standard shipping transit time: 5-12 working days
Express shipping transit time: 1-3 working days
If you did not receive your item within estimated transit time, please contact us through eBay messaging system.
Rest of World
Standard shipping transit time: 8-15 working days
Item Not Received:
We process all orders according to our promise and rely on 3rd party couriers. If your item is delayed by courier, international local postal service or the International Customs Inspections, then we cannot be held responsible for delay
WARRANTY /RETURNS
We offer 30 days peace of mind guarantee (refund or exchange), if you have any concern.
Defective or damaged item during transit must be reported within 48 hours in receipt. Contact us through eBay messaging system
Simply return the purchased item(s) within 30 days of receipt in its original (re-sellable) condition and packaging for a refund (minus Postage & Packaging) or exchange.
FREE delivery is applicable within the UK Mainland only and free delivery is only applicable if you are intending to keep the item, it means postage is included in cost of the item.
Any faulty item(s) or wrong item(s) must be returned within 30 days from receipt. It is customer's responsibility to pay for return postage in any instance. It is advisable that customer should obtain proof of postage in case of rare event of the item not being received.
We offer 1 year warranty on most of our items covering manufacturing defects only. This warranty excludes any damage/mishandling caused by the user.
If our supplied item develops a fault due to a manufacturing defect please get in touch with us via eBay messaging system for RMA (return merchandise authorization) and return instructions. If you return the item, you must return it with RMA number and copy of invoice, and must state reason for return.
We can only refund or replace the item when we actually receive it back. All Returns are processed within 5 working days of receipt at our office.
FAQ`S
Change Shipping Address
Question: I have bought the item with wrong address; can you ship it to a different address?
· PayPal do not allow to change address once the order is placed.
· We will dispatch items to PayPal registered address ONLY, received with your order.
· Please do not send any eBay message or request for address change as we cannot change your shipping address once order is placed.
Question: How Can I change shipping address?
· If you like to change shipping address, please add your new address in "PayPal" before ordering and then choose your new shipping address at check out.
· Please do not add any note in order or send message to change shipping address, as we can’t change shipping address once order is placed.
Cancel my Order
Question: I have just bought the item and do not need any more or bought the wrong item; can you cancel or stop the order straight away?
· Please send message through eBay and we will do our best to cancel or stop the order if possible (but not always possible) as we have an automatic system and it takes the orders from eBay and processes them automatically.
· We will reply messages as 1st come 1st served basis and there may be other messages in queue before your message, it is not possible to jump and see your message 1st.
· Please do not send 100’s of messages/emails as it will just delay our response time to other customers.
· If we were not able to cancel or stop your order and your order is shipped, please request RMA number for return through eBay messaging once you have received the item and we will be happy to assist you.
Invoice & VAT
Question: Do you provide a VAT invoice?
We provide a full VAT invoice with every order. Invoice will be emailed to your email address written in eBay once the item has been dispatched along with the tracking number (depending on your chosen delivery method).
Question: I want to buy without VAT as i have a valid “EU VAT number” or I am an “offshore customer”
· Before purchasing please send message through eBay and we will help you out.
· I am afraid there is no option on eBay to remove the VAT from the price once order is placed.
Quality & Trade Discount
Question: Do you offer trade discount?
· If you are a reseller and looking for reliable and reputable Cable supplier look no further. We can offer you professional service, top quality products and customised prices as per your order size. We can supply from a Cable or a pallet to a full container.
· We do offer trade prices / discounts for bulk orders, please email your trade inquiry over the ebay messaging system and we will get back to you with the trade price.
Warranty Period
Question: What is your warranty policy?
We offer 1 year warranty on our products.
Question: What is and what isn’t covered under the warranty?
· Warranty covers Manufacturing defects / Technical Faults like dead on arrival (DOA) or stopped working.
· This warranty excludes any damage/mishandling caused by the user and normal wear and tear.
Damaged in Transit
Question: What happens if the goods are damaged in transit?
· Please check carefully your goods on delivery and if package is damaged you must inform delivery person and must write damaged parcel or tick on “Unchecked” when signing for delivery. If you have received goods damaged in transit, you must report to us within 48 hours of receipt. We cannot accept any damage claims outside of this time frame.
· Please take few pictures of the box and the item then send message through eBay as required by the courier, and don’t forget to write your eBay ID in the email for reference.
Returns
Question: I ordered a Cable of yours and now the Cable is no longer required. Can I return this back?
We offer 30 days peace of mind guarantee (refund or exchange). It is customer's responsibility to pay for return postage.
Question: The Cable has developed a manufacturing fault, how can we proceed now?
If our supplied item develops a fault due to a manufacturing defect please contact us for RMA (return merchandise authorization) and return instructions. If you return the item, you must return it with RMA number and copy of invoice, and must state reason for return. (Note: Any faulty item(s) or wrong item(s) must be returned within 30 days from receipt. It is customer's responsibility to pay for return postage in any instance. It is advisable that customer should obtain proof of postage in case of rare event of the item not being received.
Question: I have sent the Cable back to you, but still have not received my refund/replacement?
We can only refund or replace the item when we actually receive it back. You must return item with RMA number and copy of invoice, without this we cannot identify the item and it will delay refund/replacement process.
FEEDBACK
· Our customer's satisfaction is important for us and we strive hard to provide quality products and service.
· If you have any other questions / concern please don't hesitate to ask. We will do our best to provide a quick solution to your problem.
· We are open for suggestions to improve and we request you to give a chance to help you before you leave a negative or neutral feedback. There is always a mutual solution to a problem.