DAMAGES:

 

The cardboard packaging may have minor bends and corner knocks to the box. These are exactly as we have received them from Games Workshop and unfortunately we are unable to accept returns or offer discount for minor outer box damage, as the item itself is not damaged. We are also not responsible for how these mass produced items are made and as these have passed Games Workshops quality control, we are unable to accept returns or offer discount for these minor imperfections.

 

If your item sustains postal damage, please contact us immediately.

We will require images of the outer packaging and item clearly showing the damage being reported. This is required for our Supplier / Postal Services claim process. Options of a refund, replacement or alternative will be offered to the Buyer. Replacements are dependent upon availability.

 

ORDERING INFORMATION:

 

PLEASE NOTE THAT THE IMAGES USED ARE PROVIDED BY THE PUBLISHERS AND MAY DIFFER TO FINAL PUBLICATION.

 

IF YOU WISH TO CANCEL AN ITEM WITHIN A MULTIPLE ORDER PAID ON THE SAME PAYMENT, YOU WILL INCUR A CHARGE FOR THE REIMBURSEMENT OF OUR PAYPAL AND EBAY FEES. ALTERNATIVELY, WE CAN CANCEL THE WHOLE ORDER AND YOU WOULD NEED TO REBUY THOSE ITEMS AGAIN.

 

POSTAGE:

 

We dispatch orders within 7 working days from receipt of payment.

 

The estimated delivery date given on the listing is provided directly by Ebay, not us, and this is an estimate only, not a guarantee and buyers should be aware that successful delivery is reliant upon Postal Services delivering in a timely and secure manner. In many cases, where a buyer is reporting delays, we have found Postal Services have already attempted delivery, but were unsuccessful. In these circumstances, items are taken to the local depot to await re-delivery/collection instructions. We would be very grateful if you would ensure you have made enquiries with your local depot, and perhaps your neighbours, to see if either party are holding your order.

 

Royal Mail stipulate 10 working days (15 days for European and Rest of the World) are required before any item is considered officially lost or delayed – this period allows sufficient time for either delivery to be made, collection/re-delivery instructions to be completed, or the item to be returned undelivered to us,the sender.

 

We comply with this directive from Royal Mail and advise buyers that if their order has not been received or returned to us within this period, we refund after this time frame has elapsed.

 

RETURNS:

 

The Consumer Protection (Distance Selling) Regulations 2000 (Clause 13), excludes the cancellation of Newspapers, Periodicals (i.e.comics), Magazines and additionally sealed products and those sold under Auction terms and these are therefore not eligible for return/cancellation and we are under no obligation to accept a cancellation or return.

 

Unwanted or incorrect buying purchases received after dispatch are returnable therefore purely at our discretion. Please contact us if you wish to return an item and if agreed, we will advise the returns process.

If we agree to a return then the buyer will be required to return the item(s) to us via tracked postage within 30 days of receipt at their cost.

Item(s) must be returned in the same condition sent to obtain a full refund.

If an item is inadvertently sent incorrectly by us, we will send the correct item immediately, subject to availability, and liaise with the buyer regarding the return of the incorrect item at our expense. If the correct item is not available a refund or alternative item will be offered.

If an item is returned by Postal Services as undelivered, we will contact you and advise the reason for the return. A re-package and re-send fee, payable by the Buyer, is required for orders to be re-sent.

If undelivered items are returned and are damaged or unsaleable as a result, we cannot offer a refund. Please note Auction items are not eligible for any form of return.