Payment:

• Excel Equipment and Supply requires payment for all goods within three days of auction or buy it now completion.
• All payments must be in US dollars.
• Accepted payment methods include all major credit cards and Paypal.
• Excel Equipment only accepts personal / business checks by special arrangement. Please allow seven to fourteen business days for personal / business checks to clear.
• Do NOT send cash! Excel Equipment is not responsible for any lost or stolen cash that is sent to us.
• A customers items will not be delivered until verification of funds.
• All items are available for local sale.
• If product is not available at verification of funds you may request a refund or we can drop ship most items from the manufacturer.

Sales Tax:

• Sales tax will be added to all Indiana, Illinois and Kentucky residents.

Return Policy:

• There will be a minimum 20% handling charge on all returned merchandise. All claims and returned goods must be accompanied by our packing slip and pre-approved return goods authorization (R.G.A.) number.
• All returns must be in like-new condition inside the original packaging with all warranty and shipping paperwork included.
• Excel will generally consider returns within thirty days of purchase. Refunds are for the cost of the products only; shipping and handling charges are not refundable.
• Any order placed for special (non-stock) items, or fabricated material, may require down payment and is subject to a cancellation penalty if cancelled.
• Excel cannot accept return of items such as: pumps, hoses, nozzles, etc. which have been gassed or oiled with hydrocarbon fuel or similar products. These items require special hazardous handling identification when shipped.
• Excel cannot accept returns of "drop shipped" items that were sent directly from the factory to you.
• Due to their product nature, Excel may not be able to accept return of certain products. They may need to be repaired by an authorized service technician. Please contact your service representative for instructions on the procedures for these products.

Shipping and Pickup:

• The cost of shipping is solely the buyer's responsibility and will be added to the order total upon completion.
• Shipping quotes can be found either by using the UPS or FreightQuote.com quote system via EBay or by contacting Excel Equipment through out the duration of the auction.
• Shipping time usually takes three to nine days though most items will arrive sooner.
• Please allow two to four weeks for heavier items such as automotive lifts.
• No product will ever be delivered until payment has been received.
• Shipping service will be provided by UPS, FreightQuote.com or by a provider agreed upon by Excel Equipment.
• Excel Equipment reserves the right to add handling fees to any shipment.
• There will be no shipment sent to P.O. Boxes.
• Tracking numbers for your order will be provided upon shipment of the package.
• Customers are always welcome to come and pick up any item that is won or bought from Excel Equipment.
• Excel Equipment charges sales tax of 6% for all orders from Indiana, Kentucky and 6.25% for Illinois.