Bestway 1.83m Inflatable Deep Dive 3-Ring Pool

Shipping Policy Delivery Cost: The delivery fee is calculated by the weight of the items, plus the delivery location. It will be automatically calculated at Checkout. FREE delivery (standard shipping) on orders $99 or over excludes items that are Big & Bulky or Gift Cards Delivery time frame Standard Delivery National delivery within 2-7 business days. Regional areas will take longer. 95% of our orders are dispatched the next business day once payment has been approved. You will be notified via an email with your unique ‘Delivery Number’ and Delivery details. You will also receive the Carrier’s details and their estimated transit time to your address. Be sure to check your junk/ spam folder in case it lands there! National Express Delivery Order (payment received) by 2 pm Monday-Friday for next business day delivery in National Metropolitan areas. Regional areas will take longer. Delivery Destination: Delivery is currently available within Australia only. International delivery is not available Signature on Delivery In order to successfully deliver products to you, we require a signature on delivery unless you give authority to leave notice before the shipment. If no-one is available at the delivery address or there is limited access to the delivery address, a card will be left advising information for re-delivery or collection. Big and Bulky Delivery Big and Bulky refers to the delivery of large items including Steel Pools, Spas and Boats and etc. You must be at the delivery address to receive the products on the agreed date as agreed between you and the delivery agent. In the case you are not home to receive your delivery, a notification card will be left at the address for you to arrange re-delivery. Extra delivery fees may occur. Remote Areas Delivery: Where big and bulky items shipping to remote areas, we may charge an extra shipping fee. When shipping service is not available, we reserve the right to cancel your order. Remote Areas may include Northern Territory, QLD Far North, WA Regional, WA Remote.

Refund And Return Policy. Order Cancellation, Return, And Exchange If there is an issue with your order and we cannot contact you using the contact details you provided in the order, after having made reasonable attempts to contact you, we will cancel your order and refund any money paid. Change of mind If you change your mind about a product purchased on our website, you may return it for an exchange or refund within seven calendar days from the day it was delivered to you. To return an item for refund or exchange: The item must be NOT used or damaged and is in 100% re-saleable condition when we receive them. The item must be in the original, unmarked packaging including any accessories, swing tags, labels, manuals, documentation, and registration that was delivered with the product. Send an email to customer service stating your order number and the item/s you wish to return Our Customer Service Team will then process your case, and reply to your email in 2 days and advise our return address. Any refund for change of mind will exclude delivery charges. If you received free delivery then we reserve the right to deduct the cost of delivery from your refund amount. Faulty: Where you find the item purchased on our website is faulty, within 30 calendar days from the day it was delivered to you, you may contact us by email at customer service. If there is a major failure with the item, we will offer a return for a refund or exchange. Where the item has a faulty after 30 calendar days, and it is branded Bestway, you may contact Bestway After-sales Customer Service. When an item is damaged through misuse or abnormal use, we will not provide a refund or exchange. If after checking, the returned item is not faulty, we will not provide a refund or exchange. Refunds for all purchases on our website will be facilitated through your original payment method. Big & Bulky products cannot be returned or exchanged once the item has been delivered. Please send an email to customer service if the product is faulty.

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