Here is why you can be confident when buying from Gem Avenue. We are a USA based, family owned business operating since 2002. Our ethics and values have helped us earn great feedback from our buyers. We promise our best care and service to you.

Every single item, be it small or big, is stocked and shipped from our store in Charlotte NC. Your package should typically arrive within 4-5 business days. We stand behind our products. If you experience any issue with our item, we will do everything possible to rectify it and make you a satisfied customer. That is our promise.

We Ship To All Locations Within USA.

We also ship to international locations using eBay's Global Shipping Program

Shipment is processed once payment has cleared. Orders are processed and shipped within 1 business day following receipt and clearing of payment. For orders placed after 12: 00-noon EST., shipment will be processed the following business day.

Upon the processing of your shipment, A confirmation email will be sent to you with a Tracking number.

We offer a generous 30 day period (from the delivery date) for returns & exchanges. If we made an error in shipping a wrong item or defective item, please contact us for a return shipping label.

In the event an item is being returned due to no fault of ours, then you will be refunded the value of the item less $3.99 to cover the original shipping fees.