Contact us
We can be contacted at any time through eBay messages if you have any questions, comments, or product requests. We will respond to you within 24 hours and do our best to help you out! We encourage our customers to contact us with any questions or concerns! We'd like to be sure you are completely satisfied with your purchase.
Custom |
According to eBay policy, the customer has the responsibility for VAT/ Duty/Customs Tax. It does not include at the products and Shipping fees. So before purchasing you should check your local customs policy. Due to the custom Tax or Duty, if the package has been rejected or returned, the buyers have to pay for the shipping cost and a 10% (of the total price) restocking fee. If your package is held in your local customs, you have to contact your local customs and FedEx /DHL & Post Office within a certain period. If you need the document to clear the customs, please contact us via eBay message and we will provide any documents after checking with our courier. |
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Shipping |
All items will be shipped from Korea, South after being double-checked. Please see the shipping and payments table for shipping options. We usually send Economy shipping but if you want to receive it faster you can choose other options. You need to provide the details address upon your purchase to deliver safely and fast. You cannot change the shipping address after purchasing the product. We uploaded the tracking number within (2-3 days) which may be delayed on weekends and Public Holidays. - Economy shipping: Tracking number provided. (35-60 days) - Standard shipping: Tracking number provided. (20 - 35 days) * If you're using (Economy shipping), It can usually take a month or two to a couple of months, depending on your location. |
Return |
We want to make sure that you are very satisfied with your purchase. For any reason to return, you can return it within 14 days from the day you received it. But before returning it, you should contact us first immediately. So that we can assist you with the required arrangement upon your request. Please include the original receipt in your return package or add a note with your eBay username. Refund will be done according to the following condition
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