9pc Lightweight Embossed Comforter Set All Seasons Coverlet Set Ramesses | 2 Sizes - 5 Colours

Please read below and contact us if you have any questions: We deliver out product Australia wide with FREE SHIPPING no matter how many products you order and where you live ( we deliver everywhere). This is a unique feature of our store and we are proud to offer this service to all Australians All orders are usually shipped out next day or within 2 business days at most. You will be sent a shipping confirmation email with the tracking number and link to track your delivery. Feel free to check your tracking daily to see it's progress. Delivery usually takes 5-8 working days depending on the location (some remote areas may take a few days longer). Couriers will not leave parcels unattended. If you can’t be available to accept your delivery, you may contact the courier directly to provide them with an “Authority to Leave” the parcel unattended.List of couriers we use and their tracking pages: Australia Post: https://auspost.com.au/mypost/track/#/search Hunter Express: https://www.hunterexpress.com.au/tracking/ Couriers Please: https://www.couriersplease.com.au/tools-track/ Aramex Australia: https://www.aramex.com.au/ Allied Express: https://www.alliedexpress.com.au/services/track-trace/ Bonds Courier: https://bondscouriers.com.au/ Sendle: https://try.sendle.com/en-au/trackingPLEASE note: Some items can ship from our second warehouse (mainly the made in Australia range) so your delivery may be split but we will advise you of this once the items are shipped.Questions:Q:What if my order hasn’t arrived within the specified time:A: Contact our team who will investigate and find out what has happened. If the item is lost or misplaced we will offer you a FULL REFUND or a REPLACEMENT. That is our GUARANTEE to all of our customers. Q: Item is showing as delivered but I haven’t got it:A: It is possible due to contactless deliveries that the delivery person left it somewhere around your house. Please check first before contacting our team to help if you cannot find it. Q: Scanning is not showing as picked up, has the item been sent?A: Yes it has been sent but sometimes there is a delay for the scanning events to occur as we use an agent who collects in bulk and does not always scan in right away and also Australia Post sometimes skips depot scanning to speed up deliveries.Contact us if you have more questions.contact@ontrendideas.com.au

We offer a 30 day change of mind return for unused (repacked to how they arrived in the retail packaging or unopened items. We can provide a return label at a cost of $10-15 per item for most items, larger items may be more depending on the size of the product and the return location. We do not charge any restocking fees to our loyal customers. You can also use your own label as long as you use a tracked carrier service.Exchanges can also be requested for same products but in different colours or sizes (differences in costs will be need to be covered). Items must be unused and in the original packaging. Returns or Exchange process: Contact our team to request a return – contact@ontrendideas.com.au Provide your order details and the reason for the return If you request our label we will email it to you. Once you send the item back to us we will issue a refund upon inspection and if applicable will withhold the return label costs. We will be happy to honor our obligations under the Australia Consumer Law if any product is damaged, faulty or incorrectly shipped through any circumstance that is in our error. We will offer a free return or replacement.

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