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Shipping Policy
- The shipping method we use is ‘Standard Shipping’,
meaning we will select which carrier to use when shipping your item
depending on your location. The shipping carriers we use are USPS and
UPS.
- We try to ship within one or two days, but our
default listings typically indicates 3 days.
- Shipping rates apply to the 48 contiguous United
States. PR, HI, AK, APO/FPO and US Territories may incur higher rates. UPS
cannot deliver to an APO or PO box. These must ship USPS.
- On items where we offer free shipping we will choose
the method.
- For items where the customer pays shipping we offer
options for selection at checkout. Shipping charges are based upon the
shipping method selected, the package size and weight, and the
destination.
- In certain circumstances, a ship method may be
restricted for your particular purchase such as solvent based paint or
spray cans that cannot ship via air. If this is the case, we will ship
it via the best available alternative.
- We will only ship to the address provided during
payment.
- Local residents please message us to arrange
in-store pickup.
Combined Shipping
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We endeavor to provide you with the best shipping costs and therefore
if you would like to purchase more than one item, add them to your eBay
Shopping Cart instead of clicking the Buy It Now button. Where applicable,
you will be presented with combined shipping during checkout.
Shipping Damage
- Product damaged in shipment will be handled as a
freight claim with the freight carrier directly by the customer. Please
inspect your merchandise immediately upon receipt as carrier claims can
only be filed within 7 days.
Return Policy
- You will have 14 days to return the product as long
as the product has not been used and is in the original unopened
package. For train sets, games, plastic models, and other items sold
with shrink wrap, the shrink-wrapping must be intact and the box
unopened.
- Upon receiving the returned item(s) hobbywürks will
determine if the product is new and in saleable condition, and if so we
will process your refund of the originally paid price of the returned
item(s), less original shipping charges.
- Return shipping, including insurance, is to be paid
for by the customer.
Product Warranty /
Product Defects
- All manufacturer warranty is to be handled by
following the manufacturer's warranty policy which can be found in the
documentation that came with your product. If you need help finding the manufacturer
contact information, please contact us and we'll be glad to provide you
with it.
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Do not return defective items to hobbywürks unless specifically
requested to do so. We reserve the right to refuse such returns at your own
expense.
Terms and Conditions
- Shipping charges are non-refundable.
- Sales tax will be collected for Indiana residents. eBay
may charge and collect sales tax on your purchase depending on your
residence.
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All products are brand new, never been used, unless otherwise stated.
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All images provided are for illustrative purposes only.
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Product box or carton condition is sold as is. We do not offer
exchanges, discounts, or refund for dents, creases or minor damage to product packaging
caused during shipping transit.
Customer Service
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If you have any questions, please contact us through the eBay message
service.
Vintage
/ Pre-Owned Items Policy
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From time to time we buy model kits or other collections. And where we
offer these vintage or pre-owned items for sale they are sold as is.
No returns or refunds.
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Pictures are offered of the actual items offered and accurate
descriptions are provided to the best of our knowledge.
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Some items may not be complete. We are not responsible for a missing
component or partial decals.
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Please message us for further details or questions before making a
purchase of these items.
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