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SHIPPING
Item
will be shipped within 1 business day (Excluding Weekends and Public Holidays)
after your payment is successful. If you pay over the weekend, your order will
be shipped on Monday.
We
ship to eBay confirmed addresses ONLY. Please make sure your address on eBay
matches with your shipping address before you pay. If you have changed your address, or want us
to ship to another one, please contact us via eBay and we will be happy to send
your purchased item to your preferred address, otherwise we will not be
responsible if the package is lost.
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DELIVERY
Same
day dispatch for orders placed before 12 PM. Free delivery across mainland UK.
Most of the domestic packages usually arrive within 2-5 business days, however
about 5% of the packages may be delayed so we kindly ask to allow up to 10
working days for delivery as the delivery company advice. If you do not receive
your parcel during the normal period, please contact us via eBay and we will
track the shipment and give you a good solution. Our goal is customer
satisfaction!
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RETURNS
We
understand that sometimes an item may not turn out to be just what you need, or
it's arrived damaged. A refund or replacement request is available within 30
days after your parcel is received. All returned items must be unused, in their
original packaging. We are happy to accept return for refund or exchange.
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FEEDBACK
Customer
satisfaction is very important to us . If you have any question or concern,
please contact us via eBay messages. We will be happy to answer any questions
you have in 24 hours. Please give us the opportunity to resolve any problem you
may have. If you are satisfied with our goods and services, please leave
positive feedback for us. If you are not satisfied with our goods, please Do
not give us an immediate negative feedback, contact us and we will do our best
to give you a good solution.
If you need an invoice, we can
provide an electronic invoice in PDF format, please feel free to contact us.