The natural Korean stone bowl used for bibimbap offers excellent heat retention, stability and ease of cleaning. It withstands extreme temperatures, keeping the dish warm and original, providing a reliable cooking experience for this traditional Korean dish".
Stone Bowl: insulated, stable, easy to clean, and resistant to high temperatures.
There might be slight differences in the measurement of the product’s size and weight since they are measured by hand.
The natural Korean stone bowl used for bibimbap offers excellent heat retention, stability and ease of cleaning. It withstands extreme temperatures, keeping the dish warm and original, providing a reliable cooking experience for this traditional Korean dish".
Stone Bowl: insulated, stable, easy to clean, and resistant to high temperatures.
There might be slight differences in the measurement of the product’s size and weight since they are measured by hand.
Your order will be packed and shipped within our normal time frames in 1 to 2 business days to get dispatched. Your orders are shipped using AU Post or couriers service with tracking number. For those order in Melbourne metro, our own delivery team will responsible for delivering to your hand. Please refer following delivery times based on your location. We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date.
- Metro delivery: 2 – 4 business days
- Regional delivery: 5 – 7 business days
- Remote delivery: 7 – 14 business days
Your order may arrive in multiple packages from the carrier. If no one at home when delivering, a parcel missing card will be left and the parcel(s) can be collected from the specified location or your order maybe left in a safe place by authorization on delivery.
Faulty Products
You are entitled to a exchange or in-store credit or refund if the products you’ve purchased are faulty in materials and workmanship. Where a problem with a product is not evaluated as a major fault, Hello Kitchen can offer repair or replacement for your item if it becomes defective within the warranty period. If the item is faulty or broken during in transit, please let us know within 24 hours after receiving your item. Please provide the relevant description and images and our team will arrange a new replacement for you as soon as possible. We are happy to help you and resolve any issues you may have.
Wrongly Delivered
You are entitled to an exchange if we unfortunately delivered a product that not the same as the item description. Please do not hesitate to let us know and our team will arrange a new replacement for you as soon as possible.
We hope you will love your purchase, however if you need to return it, we have a 30 day return policy from the day of receipt of the item. Please follow the item condition policy on eBay for returns if you would like to receive a full refund.
Return only be accepted for unused and in original packages in the same condition, and in original packaging including instruction manuals and all accessories as same as when you received them. Buyer is responsible for return postage costs. Please contact us first before returning the item, our team will try the best to assist you.
Our Electrical Appliances always come with a one-year manufacturer’s warranty, warranties are individual to each product, and held with the manufacturers or distributor of the Brands.
If an electrical failure occurs in a product covered by the warranty, we will arrange for an authorized maintenance person to repair the product at our sole discretion; otherwise, if the product cannot be repaired, we will replace the product or related parts with the same or equivalent product or part.
The Warranty does not apply to Product that :