Frequently Asked Questions
Q: How do I order?
A: You can place your order online at any time using eBay secure shopping cart.
Q: How do I pay for my order?
A: We accept Visa, Mastercard, Discover, American Express, PayPal.
Q: How will my order be shipped?
A: We offer Ground Shipping for US orders ONLY (including Alaska and Hawaii).
Q: What are your shipping and handling rates?
A: Shipping and handling rates vary by product. Almost all of our items shipped within the continental U.S. come with Free Shipping, however, due to weight and occasional handling fees some of our products have a shipping charge. All shipping fees will be displayed on individual items before you add them to your shopping cart and purchase them. For orders being shipped outside the continental U.S. we will add an extra shipping charge to the entire order. This charge will be displayed on the order confirmation page before you submit your order.
Q: How long does it take for the products to arrive?
A: Most items in stock ship within 1 to 3 days. Please allow up to 5 days for delivery. Some custom items are made to order, and may take 1-2 weeks to be shipped
Q: What is your return policy?
A: Read our Return Policy
Q: How do I check the status of my order?
A: We will email you an order tracking number when your order has shipped. Some of our products, including but not limited to custom seat and car covers, are custom made to order and require us to get the tracking information from the manufacturer. For such orders, please allow additional time for order status information.
Tips:
1.Why can't turn on the car radio ?
1.1Please check the Voltage of car radio:12V
1.2When you test this car radio,you can combine the red and yellow wires and connect them to the positive side of the power supply.Black line to negative power supply.
1.3Replace the same type of insurance to test the car radio.
Note: Please must use our power cables to connect our car radio,it is not possible to insert the original car plug directly into our machine.
2.Why the car radio will show "No Signal" when we reversing?
2.1Please check if the camera's line is properly connected to the car radio.
Note:The video port of rear camera must insert the "CAMIN" port of car radio.
2.2 Please check whether the pink wire is connected to the line on the positive 12V? If not, there will be a light on but the display does not appear reverse image.
3.Why does the radio not turn off after turning off the engine and keep consuming power?
Check if the red ACC power cable and canbus are not disconnected? Otherwise it will keep powering up
4.Why can't search FM?
4.1: No radio antenna inserted;
4.2: Please check if the radio antenna is plugged in. Please insert more antennas several times to make it well contacted;
4.3: The signal of your location is not good. Please go to a better place to test again
4.4: The radio antenna on the car is broken/no effect; please replace the radio antenna and test again.
5.Why can't connect the Bluetooth of car radio?
5.1 Open the phone settings interface, open the Bluetooth in the Bluetooth function, search for Bluetooth devices, find the player's Bluetooth model to be paired; if you need a pairing code, enter 0000; if not, try 1234 or 123456.
5.2 Please try to use another mobile phone to test this function.
All methods are correct and still cannot use Bluetooth, Please unplug the plug on the back of the player and plug it in after 3 minutes.
Payment
Payment Information
Immediate payment is required upon selecting "Buy It Now" or upon checking out through the basket. We only accept payment via .
When making a payment to us via PayPal, you can use your existing PayPal account. No financial information, passwords, credit card numbers or personal information other than your name, email address and shipping address is received by us.
Although PayPal is extremely secure, Jecar is not responsible for protecting the personal information you share with them. You are encouraged to read the related PayPal policies carefully.
Promotional:
Please note that website discounts, coupons, and gift cards are not valid for use on eBay.
Return
We hope that you will be pleased with your order. However, in the event that your order is not suitable, we are happy to accept returns for a refund (excluding postage) or an exchange with 30 days of purchase.
It is very important that you include a note with your eBay ID, name, reason for returning and return requirements.
In the event of a return, the customer is responsible for postage costs. It is highly unlikely that a product may be faulty, however in the case returning postage will be refunded on arrival.
Exchange and Refund Process
Returns are handled on a daily basis therefore your exchange or refund will be posted on the day that your return arrives; you will also receive an email to confirm this. Exchanges will be posted to the address associated with the original order (unless otherwise stated) and refunds will be issued to the original payment method only.
PLEASE NOTE: All products that have been used or original packaging is incomplete will be charged 25% restock free
Shipping
We will ship items via SpeedPAK, USPS, or UPS,Fedex......
Hope you can understand, we will choose the lowest price for your cities.
1. This item will ship to your paypal address, so please confirm your address is right when you pay.
2. Leave your phone number on the address, so if you are not at home, the carrier can contact you easily .
3. Estimated time of arrival：7-15 working days
4. If you do not receive it on time, please contact us via ebay message.
About us
Our Duty Time |
China Time | USA(pacific time) |
| Start | End |
| Start |
| End |
| Monday | AM 9:00 | PM 18:00 | Sunday | PM 17:00 | Monday | AM 2:00 |
Tuesday | AM 9:00 | PM 18:00 | Monday | PM 17:00 | Tuesday | AM 2:00 |
Wednesday | AM 9:00 | PM 18:00 | Tuesday | PM 17:00 | Wednesday | AM 2:00 |
Thursday | AM 9:00 | PM 18:00 | Wednesday | PM 17:00 | Thursday | AM 2:00 |
Friday | AM 9:00 | PM 18:00 | Thursday | PM 17:00 | Friday | AM 2:00 |
Saturday | Out of Duty | Friday |
| Saturday |
|
Sunday | Out of Duty | Saturday |
| Sunday |
|
During the duty time ,we can give you a quick respond.
If we are out of work, please kindly be patient and considerable to give us a little more time, thanks for your supporting!
FAQ
Frequently Asked Questions
Q: How do I order?
A: You can place your order online at any time using eBay secure shopping cart.
Q: How do I pay for my order?
A: We accept Visa, Mastercard, Discover, American Express, PayPal.
Q: How will my order be shipped?
A: We offer Ground Shipping for US orders ONLY (including Alaska and Hawaii).
Q: What are your shipping and handling rates?
A: Shipping and handling rates vary by product. Almost all of our items shipped within the continental U.S. come with Free Shipping, however, due to weight and occasional handling fees some of our products have a shipping charge. All shipping fees will be displayed on individual items before you add them to your shopping cart and purchase them. For orders being shipped outside the continental U.S. we will add an extra shipping charge to the entire order. This charge will be displayed on the order confirmation page before you submit your order.
Q: How long does it take for the products to arrive?
A: Most items in stock ship within 1 to 3 days. Please allow up to 5 days for delivery. Some custom items are made to order, and may take 1-2 weeks to be shipped
Q: What is your return policy?
A: Read our Return Policy
Q: How do I check the status of my order?
A: We will email you an order tracking number when your order has shipped. Some of our products, including but not limited to custom seat and car covers, are custom made to order and require us to get the tracking information from the manufacturer. For such orders, please allow additional time for order status information.
Tips
Tips:
1.Why can't turn on the car radio ?
1.1Please check the Voltage of car radio:12V
1.2When you test this car radio,you can combine the red and yellow wires and connect them to the positive side of the power supply.Black line to negative power supply.
1.3Replace the same type of insurance to test the car radio.
Note: Please must use our power cables to connect our car radio,it is not possible to insert the original car plug directly into our machine.
2.Why the car radio will show "No Signal" when we reversing?
2.1Please check if the camera's line is properly connected to the car radio.
Note:The video port of rear camera must insert the "CAMIN" port of car radio.
2.2 Please check whether the pink wire is connected to the line on the positive 12V? If not, there will be a light on but the display does not appear reverse image.
3.Why does the radio not turn off after turning off the engine and keep consuming power?
Check if the red ACC power cable and canbus are not disconnected? Otherwise it will keep powering up
4.Why can't search FM?
4.1: No radio antenna inserted;
4.2: Please check if the radio antenna is plugged in. Please insert more antennas several times to make it well contacted;
4.3: The signal of your location is not good. Please go to a better place to test again
4.4: The radio antenna on the car is broken/no effect; please replace the radio antenna and test again.
5.Why can't connect the Bluetooth of car radio?
5.1 Open the phone settings interface, open the Bluetooth in the Bluetooth function, search for Bluetooth devices, find the player's Bluetooth model to be paired; if you need a pairing code, enter 0000; if not, try 1234 or 123456.
5.2 Please try to use another mobile phone to test this function.
All methods are correct and still cannot use Bluetooth, Please unplug the plug on the back of the player and plug it in after 3 minutes.
