Rootgrow Mycorrhizal Fungi Plant Feed Food Root Trees Shrubs Roses 150g Empathy

To contact our Customer Service Team, simply click Send Message and our Customer Service team will be happy to assist.

Dispatch time

Usually 1 Working Day (Check the postage tab on the listing to confirm).

(Please Note: Circumstances such as delivery location, order quantity or public holidays may result in longer dispatch times up to 72 hours)

Carriers

We use the following carriers for deliveries.

• Royal Mail
• DHL / UK Mail
• Evri / Hermes

Shipping Costs

For Mainland UK orders the cost of delivery is part of the overall price of the item.

My order has not arrived

In the unlikely event your order has not been delivered within the expected time frame provided, it must be delayed, lost or awaiting collection at your local post office as it was dispatched on time.

If you could check with your local post office it would be much appreciated as Royal Mail don't leave don?t always leave a card to say it couldn't be delivered on that date.

Alternatively if you do not wish to go to the post office you can arrange redelivery with your tracking number on Royal Mails website.

It also might be beneficial to check with your neighbours who could have accepted the items on your behalf or any secure locations on your property (including bins or under hedges).

If the parcel does not arrive after another few days, please get in contact with us.

We are happy to help with all concerns regarding your order and if you have an issue we recommend you contact us first before opening a return.

Please read our returns procedure carefully!

How long do I have to return a product?

• You may return most new, unopened items within 30 days of delivery for a full refund.
• We'll also pay the return shipping costs or provide a free returns label if the return is a result of our error (you received an incorrect or defective item, etc.).

Please note: Your consumer Rights are not affected.

Defective/ Faulty Items

• If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights.
• Please message us via your Ebay account by selecting order history and clicking on product you ordered from us. You will then have the option to Contact Seller.
• Our contact details can also found on our invoice within the parcel.

We aim respond to all messages in 1-2 Working Days (we are closed on weekends), if we have not responded please send us another message in case it was not received.

Condition of returned items

All returns are subject to the following conditions:

• Your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging, unless there is a manufacturer defect (In which case you must contact us before returning).
• Items must be well packaged for the return journey so they do not become damaged in transit and do not stick any packaging tape to the item itself.

All items must be returned within their original packaging and in a resalable condition; failure to do this may incur extra costs being deducted from the cost of the item after return costs (up to 50%) this also applies if an item looks to have been used before returning. 

How will I receive the refund or replacement

• Once we inspect the return we are able to issue a replacement or refund.
• You will be notified via email that a refund has been applied or replacement has been dispatched.
• We refund via Paypal to the email address provided on your account.

Who pays for shipping to return the product?

• If the item is no longer wanted or required, you are responsible for the returns postage.
• If the item is damaged or faulty you need to contact us first and we can determine how best to assist with a replacement and returning the faulty item.
• If you are unable to use a provided returns label by ourselves or Ebay you will be required to cover the cost yourself

Where do I return my item to?

• All returns must be requested through your ebay account order history which will provide you with the returns address and a returns label (if no label is provided please contact us).
• Any returns without necessary authorisation will not be eligible for a full refund.
• Please include within the parcel your returns slip and/copy of your invoice to ensure we can deal with your return promptly.
• If you require any further guidance on our returns procedure please contact us through messages.

We accept payment via Debit & Credit Card and PayPal. All transactions are 100% secure.